Customer Care Advocate
2 weeks ago
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
The Support Center Lead Agent drives the day-to-day workflow and problem-solving for a team of customer service representatives (CSR's) in the Support Center by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Create and maintain active-duty assignment list for all agents on assigned team.
- Regularly check for broad system outages and - when found - coordinate with multiple other departments to investigate and resolve any issues.
- Pull reports based on Incident Impact and delegate assignments to agents.
- Monitor multiple emails distribution lists and ensure accurate and precise responses within Service Level Agreements.
- Follow-up on open investigations to ensure smooth handling and accurate closure.
- Monitor and participate in the team phone queue, balancing which agents are off the phone and personally taking calls as necessary.
- Handle Escalated issues and calls.
- Support other Support Center teams by offering leadership and escalation assistance as needed (Canada Retail, US Retail, CUFI, ATM As A Service).
- Act as a liaison between Technical Support and other NCR Atleos personnel to help resolve escalated customer issues.
- Communicate complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer (internal and external) and management.
- Process service tickets and maintain accurate customer records.
- Assume special projects as required by management.
SYSTEMS INVOLVED
- Microsoft Office
- Excel Skills must be Intermediate or higher
- ADP Self Service
- Terminal Monitoring
- ATM VPN system
- CORE
- Device Manager
- Windows XP Operating Systems
- Service Provider Portals
Additional Qualifications/Responsibilities
EDUCATION, EXPERIENCE, and/or REQUIREMENTS
- Bachelors' degree preferred, High School diploma or equivalent required.
- Previous customer service experience required (minimum 2 years).
- Bilingual (Spanish, French), a plus.
- Must have excellent communication skills, both written and oral.
- Solid independent decision-making skills.
- Must possess strong problem-solving skills
- Excellent organizational and time management skills.
- Working knowledge of Windows XP operating systems, proficiency in MS Outlook, Word and Excel.
- Knowledge of database trouble ticket systems; experience with ATMMP system preferred.
- Given the business need, ability to workdays, evenings, weekends, holidays and overtime on a fully flexible schedule.
- Ability to type a minimum of 35 wpm.
-
Customer Care Advocate
2 weeks ago
Frisco, United States National Guard Employment Network Full timeJob Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...
-
Senior Customer Success Manager
2 days ago
Frisco, United States Workday, Inc. Full timeAbout the Role The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We...
-
Customer Resolution Manager
6 days ago
Frisco, United States TIAA Full timeThe Customer Resolution Manager is responsible for tracking and analyzing questions, comments, and complaints regarding the company's products or services to improve the performance of the Customer Service department.. Through effective monitoring, this job supports the management of the first lines of support for difficult and sometimes complex problem...
-
Customer Resolution Manager
12 hours ago
Frisco, Texas, United States TIAA Full timeThe Customer Resolution Manager is responsible for tracking and analyzing questions, comments, and complaints regarding the company's products or services to improve the performance of the Customer Service department.. Through effective monitoring, this job supports the management of the first lines of support for difficult and sometimes complex problem...
-
Dental Hygienist
22 hours ago
Frisco, United States Rock Hill Dental Care Full timeDental HygienistRock Hill Dental Care Full-Time Position!Hello Frisco!! Rock Hill Dental Care is actively seeking a Dental Hygienist to join our team. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients....
-
Dental Hygienist
3 days ago
Frisco, United States Rock Hill Dental Care Full timeDental HygienistRock Hill Dental Care Full-Time Position!Hello Frisco!! Rock Hill Dental Care is actively seeking a Dental Hygienist to join our team. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients....
-
Dental Hygienist
4 days ago
Frisco, United States Rock Hill Dental Care Full timeDental HygienistRock Hill Dental Care Full-Time Position!Hello Frisco!! Rock Hill Dental Care is actively seeking a Dental Hygienist to join our team. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients....
-
Customer Service Representative
2 days ago
Frisco, United States David's Bridal Full timeBEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...
-
Dental Hygienist
5 days ago
Frisco, United States Rock Hill Dental Care Full timeJob DescriptionJob Descriptionb'Dental HygienistRock Hill Dental Care\xc3\x82\xc2\xa0Full-Time Position!Hello Frisco!! Rock Hill Dental Care is actively seeking a Dental Hygienist to join our team. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in...
-
Dental Hygienist
4 days ago
Frisco, United States Rock Hill Dental Care Careers Full timeDental HygienistRock Hill Dental Care Full-Time Position!Hello Frisco!! Rock Hill Dental Care is actively seeking a Dental Hygienist to join our team. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients....
-
Patient Care Technician
7 days ago
Frisco, United States Fresenius Medical Care, North America Full timePURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible...
-
Media Customer Success Manager
6 days ago
Frisco, United States Lexipol LLC Full timeJob DescriptionJob DescriptionMedia Customer Success ManagerThis job is local to Frisco, TX. *****Candidates must currently live in the Dallas-Fort Worth area to be considered.*****This job is hybrid: twice per week in the office in Frisco.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over...
-
Care Team Supervisor
5 days ago
Frisco, United States Oxford Management Group LLC Full timeJob DescriptionJob DescriptionDo you love where you work? Our LPN/LVN’s do! Come join the Oxford family where our core purpose is to experience the joy of serving others and to create meaningful relationships. Our wonderful resident to caregiver ratio helps make this mission possible!As a Licensed Practical Nurse (LPN or LVN), your benefit package...
-
Seasonal Customer Service Associate
7 days ago
Frisco, United States PGA Tour Superstore Full timeGolf's Happy Place! Pay Range: $15.00hr - $17.10hr At PGA TOUR Superstore, we're always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the...
-
Seasonal Customer Service Associate
6 days ago
Frisco, United States PGA TOUR Superstore Full timeGolf's Happy Place! Pay Range: $15.00hr - $17.10hr At PGA TOUR Superstore, we're always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the...
-
Frisco, United States Equinix Full timeJob DescriptionWho are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities...
-
Kids Club Attendant
2 months ago
Frisco, United States Texas Family Fitness Full timeThe Kids Club Attendant is responsible for creating and maintaining a fun environment where all children receive the best possible care in a clean, safe, diverse, and family-friendly atmosphere. Our child care providers interact with the children through play care activities, nurturing, and keeping the children safe through visual and auditory supervision...
-
Office Manager/Customer Service Manager
1 month ago
Frisco, United States GradePower Learning Part time $17 - $20Education Coordinator/Customer Service SpecialistGradePower Learning is a global leader in Supplemental Education. At GradePower Learning we take pride in being a little different. In so many ways, this place is like no place you’ve ever worked. We love what we do, and we love having fun while doing it. We strive to hire excellent people, and we expect...
-
Kids Club Attendant
1 month ago
Frisco, United States Texas Family Fitness Full timeThe Kids Club Attendant is responsible for creating and maintaining a fun environment where all children receive the best possible care in a clean, safe, diverse, and family-friendly atmosphere. Our child care providers interact with the children through play care activities, nurturing, and keeping the children safe through visual and auditory supervision at...
-
PRN Physician Assistant
2 weeks ago
Frisco, United States Direct Orthopedic Care Full timeJob DescriptionJob DescriptionDOC provides an environment that allows PA’s to work autonomously with surgeon-backup, while building a non-surgical orthopedic practice in their community. This practice focuses on hospitality and high quality, efficient care for all guests we serve.DOC requires the following competencies: Active TX state license; NCCPA...