Sr. Manager, Continuous Improvement

4 weeks ago


Smyrna, United States Asurion Full time

We would love for you to explore other opportunities within Asurion. Continuous Improvement Senior Manager The primary role of the Senior Manager of Continuous Improvement is to serve as an internal Lean Six-Sigma Consultant to leaders and to drive a culture of Operational Excellence and Continuous Improvement within Supply Chain Operations that increases the organization’s mastery of Lean principles. They will serve as a Lean sensei to top leaders; therefore, substantial experience in teaching and driving both practical problem-solving, and Lean thinking is required. Their ability to leverage Lean thinking methodologies and tools, facilitate teams, partner with Subject Matter Experts, leaders in Operations, and other key leaders and stakeholders within Supply Chain, will be key to their success in leading large scale projects which deliver improvements and robust new processes. They will focus on excellence in customer experience (internal and external), safety, efficiency, quality, cost, and delivery. The scope of responsibility is focused on TLC Reverse Logistics with potential Asurion-wide projects that relate to Supply Chain domestically and internationally. KEY RESPONSIBILITIES: Create and mature a Lean culture that drives Operational Excellence and Continuous Improvement Act as a sensei and mentor in developing Lean thinking in others Facilitate Kaizen Events, lead Process Mapping and Value Stream Mapping sessions, lead projects Identify and prioritize improvement opportunities and projects within the TLC Operations that add value, and eliminate/reduce wastes (defects, overproduction, waiting, not-utilizing talent, transportation, inventory, motion, excessive processing) Lead the design of new Lean processes utilizing the 3P Methodology to deliver optimized processes that are devoid of waste, meet client and business needs, and enable new capabilities Practice a PDCA approach to work converting ideas into actions which result in successful, sustainable improvements Assist in the development of business case and cost/benefit analysis Lead the scoping and prioritization of projects to ensure clarity and alignment to strategy Meet and exceed timing, goals, and budget on projects and initiatives Leverage best practices across Supply Chain Operations Gather data from various sources, turn into consumable information, draw conclusions, make decisions, and take appropriate actions Drive Root Cause analysis to deliver robust mistake-proof solutions PROFESSIONAL COMPETENCIES: Lean leader and end-to-end systems thinker Expert at leveraging Lean Six-Sigma methodologies and tools Strong facilitation, project management, analytical thinking, problem solving, and change management skills Able to translate organizational priorities into actionable plans, display leadership, optimize talent, facilitate cross-functional collaborative teams, solve problems, make decisions, lead changes and innovation, drive results Has divine discontent, intellectual horsepower, learning agility, credibility, and influence Catalyst for change Drive for excellence in all aspects of work with a successful track record of driving and delivering results Strong at creating collaborative cross-functional relationships with SME’s, leaders, and various groups to drive and deliver improvements Team focused, creating conditions to ally with stakeholders and foster partnerships for mutual benefit Proactive in identifying and meeting/exceeding customer and stakeholder needs Professional oral and written communication skills with both large and small audiences Strong analytical ability to interpret data and understand financial data Ability to develop cost/benefit analysis to inform business decisions Logical and pragmatic, self-starter and self-manager Willing to travel EDUCATION and EXPERIENCE: Bachelor’s Degree (Engineering discipline) with 5+ years of relevant work experience preferred Experience in Logistics or Manufacturing Industry preferred Expert at applying Lean methodologies and tools Strong facilitation skills with the ability to lead teams and manage projects Six-Sigma certification a plus (Yellow/Green/Black Belt) Experience using statistical software a plus (JMP, Minitab) Microsoft Office skills (Excel, PowerPoint, and Word, etc.)

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