Real Estate Customer Service Specialist

3 weeks ago


Honolulu, United States CareerBuilder Full time

First Hawaiian Bank is currently seeking a Real Estate Customer Service Specialist to join our team at the Mortgage Service Center. In this role, you will perform customer service in resolution of requests and inquiries pertaining to real estate mortgage loan servicing from both internal and external customers. Additionally, the RE Customer Service Specialist will conduct research, validate, and respond to oral and written inquiries on a timely basis to the customers.

Work Hours:

Monday - Friday 8:00 AM - 5:00 PM; hours may vary

Compensation:

The hourly salary range for this role is $16.33 - $23.42/hr; commensurate with experience.

The ideal candidate will have:

Associate degree and/or relevant experience is required
Bachelor's degree in Business preferred
At least 1 year of experience working with mortgage loans or customer service in banking required
Good written and oral communication skills
Strong organizational skills
Attention to detail and ability to use judgement and discretion regarding customer transactions and confidential information
Time management essential in completing duties accordingly
Proficient using a 10-key touch
Demonstrated ability to read, interpret, and understand complex legal documents, requirements, and policies

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