Supervisor - Caldwell (Hardside or Clothing)
1 month ago
Job Location
Caldwell Store - Caldwell, ID
Description
Acts as supervisor in overseeing team members, projects and meeting store/department objectives while providing direct customer service and support.
Essential Functions/Duties:
Work closely with management in completing sales objectives and staffing needs.
Review applications and resumes as well as assist in interviewing potential new hires.
Train new hires, monitor and coach team members on selling techniques and merchandising.
Conduct and write performance reviews on department team members.
Conduct or assist in corrective action sessions with department team members.
Assist and provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
Respond to supervisor approval requests regarding customer complaints, returned merchandise, etc...
Open and/or close the store for operation purposes.
Respond to security alarm alerts at any time night or day.
Provide assistance in receiving and display merchandise in accordance with specific established policies, procedures and standards.
Prepare and participate with inventory cycle activities.
Move material using appropriate material handling tools and equipment including but not limited to; by-hand, hand truck, pallet-jack, dolly, and/or operation of forklifts or other vehicles.
Other duties as assigned by management, related to customer service, merchandising and handling of products.
Qualifications
Required Skills/Experience: Must have proven background and knowledge of retail floor sales techniques. Ability to understand and follow specific instructions and procedures. Ability to sort, check, count, and verify numbers. Ability to resolve difficult or stressful customer service issues. Demonstrated teamwork. Exposure to visual merchandising and product placement techniques is desired. As a supervisor, previous supervisory experience is preferred, not required.
Required Education/Certification: High School Diploma or GED is preferred, not required.
Other Requirements: Must be able to work majority of shift standing and be able to lift up to 75 pounds to move merchandise and physically participate in resets, remodels and reconstruction projects.
"This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty."
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