Customer Experience and Quality Manager
4 weeks ago
The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture of our sites. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across distribution center site.What will you do? Manage Quality and the Customer Experience in the Distribution CenterManage the performance and competence of a team of quality techs, quality engineers and claims processorsBe the Voice of the CustomerInteract regularly with customers to better understand their expectations and concernsRepresent the voice of customer and drive the customer centricity within the entityInfluence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.)Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plansQuality ExcellenceRun Customer Service and Quality related processes (Issue to Prevention) Drive Quality Excellence in Supply Chain (from Suppliers to Customers: receiving, picking, packing, shipping, transportation, returns, etc.)Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvementContribute to the Tailored Supply Chain implementationSuggest technology or new processes to minimize human error thru automationQuality SystemImplement the Schneider quality policy, define CS&Q roles, targets and objectives within the entityAdvocate to drive and implement the Global directives and policiesManage the Quality Management System (IMS) of the entityNetwork continuously with CS&Q teams to ensure their entity's needs are understood and consideredIdentify & capitalize on best practices in qualityEnsure the right level of competency for the CS&Q teamsWhat qualifications will make you successful? Bachelor of Science in Engineering (Mechanical, Electrical, Electronic or Industrial Engineer)3+ years of experience in a Quality roleExperience in logistics operationsExperience in driving improvement through problem solving methodologies such as 8DProcess robustness experience (PFMEA)Customer Oriented mindsetProject Management skills Strong communication and influencing skillsExperience with managing peopleStrong Analytical skillsChange management skillsLean Six Sigma certificationExperience with ISO methodologies and practicesExperience on Quality fundamentals and Quality basics from automotiveBasic knowledge of APQP (Advance Product Quality Planning)Basic knowledge with IATF 16949Experience with Preventive actions (Poka Yoke and Jidoka) What's in it for me? Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and moreWho will you report to?Distribution Center DirectorLet us learn about you Apply today.You must submit an online application to be considered for any position with us. This position will be posted until filled. Why us?Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.€25.7bn global revenue137 000+ employees in 100+ countries45% of revenue from IoT5% of revenue devoted for R&DYou must submit an online application to be considered for any position with us. This position will be posted until filledIt is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
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Customer Experience Specialist II
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Quality Technician
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Quality Technician
4 weeks ago
Middletown, United States SAIC Full timeSAIC is currently seeking a Quality Technician in Middletown, RI to assess our electrical mechanical test systems to ensure product conformance. In this role, you will conduct routine quality inspections throughout production, including receiving, in-process, and final inspections. During these inspections you will assess product compliance by utilizing...
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Quality Technician
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Middletown, United States SAIC Full timeSAIC is currently seeking a Quality Technician in Middletown, RI to assess our electrical mechanical test systems to ensure product conformance. In this role, you will conduct routine quality inspections throughout production, including receiving, in-process, and final inspections. During these inspections you will assess product compliance by utilizing...
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Customer Service Representative
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Middletown, United States Akers Packaging Service Group Full timeAkers Packaging is a third-generation independent box manufacturer. In business 60 years, we are one of the largest independent corrugated companies in the Midwest, as well as a leading independent corrugated converter in the United States. We are currently seeking a Customer Service Representative for our Middletown, Ohio location.The primary...
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