Mason Street Grill Server

6 days ago

Milwaukee, United States The Marcus Corporation Full time

Our team prides itself on delivering consistent, exceptional experiences. If you are passionate about the restaurant industry, energetic, and possess the ability to provide superior service, Mason Street Grill is in search of a Server. As a Sever at Mason Street you will be responsible for tailoring each experience to the guests, providing food and beverage services in a friendly, courteous, timely, and professional manner resulting in a superior level of guest satisfaction.

Mason Street Grill in downtown Milwaukee has become a local favorite for delicious steak, hand-crafted cocktails, and jazz music. In addition to great food and drinks - we also have exceptional service you can't find anywhere else. At Mason Street, we want to serve experiences. Whether it's the upbeat aromas, the background sounds of live music, or the taste of a refreshing cocktail after a long day at work, we want to make sure that our guests' time spent with us will bring them back again and again.

What you will be doing:

  • Greet guests and explain specials & promotions.
  • Record and input guest orders into the Point of Sale system, upselling with each opportunity.
  • Retrieve, confirm, and deliver orders with condiments; follow liquor regulations.
  • Replenish beverages and ensure overall guest satisfaction.
  • Collect payment, thank guests, and invite them to return.
  • Complete side work and cleaning tasks including restocking and replenishing condiments.
  • Work as a team player and assist co-workers as needed.
  • Perform additional duties as assigned by the Manager.
What we are looking for:
  • Prior serving, food and beverage, restaurant, or hospitality experience is required.
  • Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
  • Innate desire to serve and ability to maintain service and departmental standards.
  • Basic knowledge of food & beverage preparation, service standards, table settings, guest relations, and etiquette.
  • Proficient in English for menu comprehension, recording orders, and guest communication.
  • Ability to recall and promote menu items.
  • Transport trays up to 30 lbs. through crowded spaces.
  • Ability to maintain professional demeanor and clean uniform.
What's in it for you?
  • A free, well-balanced meal every shift
  • Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
  • Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
  • Discounted parking
  • "Two for one" movie theater coupons at Marcus Theatres
  • Ability to grow your career, and transfer from one property to another while maintaining your service with the company
  • Paid time off
  • Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
  • And more

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Mason Street Grill is an equal opportunity employer.

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