Enterprise Applications Analyst

3 weeks ago

Bloomington, United States GROWMARK Full time

GROWMARK is an agricultural cooperative serving almost 400,000 customers across North America, providing agronomy, energy, facility engineering and construction, and logistics products and services, as well as grain marketing and risk management services. Headquartered in Bloomington, Illinois, GROWMARK owns the FS trademark, which is used by its member cooperatives. GROWMARK also owns and operates SEEDWAY, the largest full-line seed company in the United States. More information is available at growmark.com. See what it's like to work at GROWMARK: e/CSVMnKCySsY * _What Will You Do_* GROWMARK is a dynamic and innovative leader in agricultural solutions, committed to providing exceptional service and support to our clients. We are seeking a skilled Analyst - Enterprise Applications to join our team, responsible for ensuring the smooth operation of all applications and provide support to our customers. * Troubleshoot issues in GROWMARK applications, offering consulting, and technical solutions to customers. * Record and document all support activities and processes through a ticketing system. * Coordinates with other GROWMARK departments and divisions for development, enhancements or changes to supported applications. * Maintains various databases for testing and support purposes, including controlling backups and restores to these databases. * Provides formal training in assigned areas to users of supported software through group presentations and/or use of remote teaching technologies. * Performs database inquiries and audits to verify system integrity and to identify problems. * Makes corrections and changes to customer data to resolve database problems under direct supervision of Supervisor, ITAS Support, following standard procedures and providing audit trail. * Maintain up-to-date knowledge of GROWMARK standard software, hardware, and systems to assist customers in resolving technical issues with minimal supervision. * Assists in the maintenance of Quick Reference Guides/ manuals ITAS applications. Distributes help screens concurrent with program updates. * Assists in testing and installation of new versions of ITAS Applications or other supported software. * _What Skills are Required_* * Bachelor’s degree in business, information technology, accounting, or related field. * Strong planning, organization, analytical, and problem-solving skills. * Strong customer service skills, including effective communication and problem-solving abilities, business knowledge, customer focus, decision making and skill development are essential for providing exceptional support and satisfaction to customers. * Flexibility to work outside of normal business hours and travel independently, including overnight stays and international support operations. * Proven professional communication, interpersonal, presentation, and customer service skills. * Proven ability to work independently and in a team-oriented environment. * _Why Join Us_* * * Excellent Health and Wellness Benefits* – medical, dental, vision, onsite and online nurses, wellness activities, FSA and HSA options. * * Robust Financial Benefits* – fully funded company pension, 401(k) company match, competitive performance-based compensation. * * Emphasis on Work-Life Balance* – generous PTO starting at 3 weeks, 1 paid volunteer day per year, 2 weeks of paid parental leave, and flex work schedules available. * * Industry Leading Training Opportunities* – in-house training, leadership development, and tuition assistance. ** We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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