Full-time Customer Support Center Agent
4 weeks ago
Position:
Full-time Customer Support Center Agent (Bilingual)
Location:
Rockford, IL
Job Id:
3573
# of Openings:
6
Provides customer service over the telephone with an intense focus on customer satisfaction and maintaining positive customer relationships.
Responsibilities include, but are not limited to:
- Protecting our customers by properly verifying callers before releasing any information or making changes to an account
- Assisting callers with general questions & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with customer service standards.
- Requesting account maintenance (address changes, lost or stolen cards, stop payments, hot card, etc.) and service orders (replacement cards, check orders, etc.)
- Investigating & advising on problems such as ATM card captures, debit card limits, mobile deposit services, etc.
- Initiating complaints such as fee disputes, product feature misunderstandings, company policy, etc.
- Assisting with questions or issues concerning internet banking, mobile banking and online bill pay.
- Transferring request that are outside the scope of the Customer Support Center to the appropriate individual or department for assistance.
- Assisting customers regarding disputes or fraudulent charges.
- Identify and recommend products and services to meet our customer's need Consistently treat customers with respect and courtesy at all times.
- Processing work in a timely & efficient manner as outlined in the department service standards.
- Ensuring all customer interactions & documentation are in compliance with bank policy & federal regulations, and all mandated timing requirements are met.
- Performs other related duties as assigned.
Education/Experience:
- High School diploma plus specialized training in banking, customer service, call center or bank operations required. College degree in Business or related discipline is highly desirable.
- 1 - 3 years banking, call center or customer service preferred.
- Strong organizational and communication skills, both oral & written.
- High level of interpersonal skills to interact with customers and potential customers in professional manner.
- Familiarity with computers and the Internet.
- Must be able to work with a significant amount of detailed information in an accurate, timely and confidential manner.
- Willingness to learn and follow bank operations, policies, procedures, internal policies and procedures and the respective state and federal laws and regulations governing departmental functions to ensure performance of individual job duties within the proper control environment.
- Availability to work any hours within the departmental operating hours of Monday - Friday between the hours of 7:00 am & 6:00 pm and Saturday from 8:00 am to 1:00 pm.
- Ability to work additional hours or hours outside of the departmental operating hours as needed.
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
Apply for this Position
We have other current jobs related to this field that you can find below
-
Full-time Customer Support Center Agent
4 weeks ago
Rockford, United States First Mid Bank & Trust Full timePosition: Full-time Customer Support Center Agent (Bilingual)Location:Rockford, ILJob Id: 3573# of Openings: 6Provides customer service over the telephone with an intense focus on customer satisfaction and maintaining positive customer relationships.Responsibilities include, but are not limited to: Protecting our customers by properly verifying callers...
-
Customer Service Representative
4 weeks ago
Rockford, United States Jason Bonomo - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Service Representative
3 weeks ago
Rockford, United States Jason Bonomo - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Service Representative
4 weeks ago
Rockford, United States Brian Faulk - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Agent's Executive Assistant
4 weeks ago
Rockford, United States Julie Weaver - State Farm Agent Full timeBenefits: 401(k) matching Paid time off Bonus based on performance ROLE DESCRIPTION: As a Agent's Executive Assistant - State Farm Agent Team Member with Julie Weaver - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to...
-
Agent's Executive Assistant
3 weeks ago
Rockford, United States Julie Weaver - State Farm Agent Full timeBenefits: 401(k) matching Paid time off Bonus based on performance ROLE DESCRIPTION: As a Agent's Executive Assistant - State Farm Agent Team Member with Julie Weaver - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to...
-
Agent's Executive Assistant
4 weeks ago
Rockford, United States Julie Weaver - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingPaid time offBonus based on performanceROLE DESCRIPTION:As a Agent's Executive Assistant - State Farm Agent Team Member with Julie Weaver - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to...
-
Agent's Executive Assistant
3 weeks ago
Rockford, United States Julie Weaver - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingPaid time offBonus based on performanceROLE DESCRIPTION:As a Agent's Executive Assistant - State Farm Agent Team Member with Julie Weaver - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to...
-
Products Representative
2 weeks ago
Rockford, United States Al Shattuck - State Farm Agent Full time**Benefits**: - Health insurance As a Products Representative - State Farm Agent Team Member with Al Shattuck - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You...
-
Customer Service/lead Caller/ Agent in
4 weeks ago
Rockford, United States Insurance King Full timeInsurance King is looking for someone that can provide exceptional customer service to our clients. Will be responsible for contacting our HOT leads and transferring to licensed agent all while training to become an agent yourself. Must be able to multi task with extreme accuracy and work well with others. Full time position with benefits. Paid Time off....
-
Office Representative
4 weeks ago
Rockford, United States Andrew Blevins - State Farm Agent Full timeJob DescriptionJob DescriptionAbout our Agency:Our culture is designed to support personal success & development. As a husband & wife led team, its our mission to provide opportunities for others to succeed & grow. We promote this by supporting and providing opportunities for individual development, with the only purpose of building a stronger office culture...
-
Products Representative
4 weeks ago
Rockford, United States Al Shattuck - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Health insurance As a Products Representative - State Farm Agent Team Member with Al Shattuck - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you...
-
Office Representative
4 weeks ago
Rockford, United States Brian Faulk - State Farm Agent Full timePosition Overview I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your...
-
Account Associate
4 weeks ago
Rockford, United States Brian Faulk - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Maintain a strong work ethic with a total commitment to success each and every...
-
Account Associate
3 days ago
Rockford, United States Brian Faulk - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Maintain a strong work ethic with a total commitment to success each and every...
-
Account Manager
4 weeks ago
Rockford, United States Brian Faulk - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...
-
Life Insurance Position
1 week ago
Rockford, United States Jason Bonomo - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:Jason Bonomo - State Farm Agent is seeking a qualified and empathetic professional for the role of Life Insurance Position - State Farm Agent Team Member. As a customer-oriented expert, you will market the best Life/Health insurance services and products to benefit clients and their families. Your sales...
-
Agent
3 weeks ago
Rockford, United States Shelter Mutual Insurance Company Full timeA company built to serve you. It's your career, Shelter it! We are seeking an exceptional entrepreneur to make a difference in Rockford, IL and become our newest Shelter Insurance Agent. • Do you have a desire to meet new people, develop new contacts, and become known in your community? • Are you passionate about serving your community? • Do you want...
-
Insurance and Financial Services Position
4 weeks ago
Rockford, United States Brian Boyer - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
-
Real Estate Sales Agent
11 hours ago
Rockford, United States Mark Allen Realty Full timeAre you a self-starter with the desire to make a better income?Do you love helping others and thrive on making their home vision a reality?If you answered yes to these questions, then we’ve got a career opportunity for you! Our team is growing and we need Sales Agents to help us handle our abundant amount of leads!We not only provide lots of leads but...