Guest Service Agent

17 hours ago


Morris Plains, United States Sonesta International Hotels Full time
Job Description Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description

DUTIES AND RESPONSIBILITIES:
  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
  • Responsible to maintain the security of cash, credit card transactions, and guest information.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control and release guest safe-deposit boxes.
  • Comply with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
  • High School diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Valid driver's license required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 50 pounds.
  • Frequently handling objects and equipment.
  • Standing for extended periods of time.
  • Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated

Pay Range

This position is a Union position and pay is determined per the union contract, rate of pay is $18.25 per hour.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance


Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
  • Guest Service Agent

    4 days ago


    Morris Plains, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...


  • Morris, United States Mike Lucas - State Farm Agent Full time

    Benefits:401(k) matchingDental insuranceHealth insuranceTraining & developmentVision insuranceWellness resources Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping...


  • Morris, United States Mike Lucas - State Farm Agent Full time

    Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Vision insurance Position OverviewState Farm Insurance Agent located in Morris, IL is seeking an outgoing, career-oriented professional to join their team. As a...


  • Morris Plains, New Jersey, United States GEICO AGENT MORRIS PLAINS Full time

    Job OverviewA GEICO AGENT MORRIS PLAINS Field Marketing Manager role involves promoting our products and services to increase brand awareness and drive sales.


  • Cross Plains, United States Jim Dietzen - State Farm Agent Full time

    Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities:  Establish customer relationships...


  • Scotch Plains, United States John Powell - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter...


  • Morris Plains, United States Massage Envy Full time

    Overview: ISO Sales Rock star ! Massage Envy Morris Plains, 1711 RT 10 E. Morris Plains Do you have a passion for helping others? At the Massage Envy Morris Plains franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our...

  • Night Audit

    1 month ago


    Morris Plains, United States Sonesta International Hotels Full time

    Job Description Summary The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success...


  • White Plains, United States Johan Hernandez - State Farm Agent Full time

    Benefits:401(k)401(k) matchingCompetitive salaryFree food & snacksOpportunity for advancementPaid time offTraining & developmentWellness resources Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic...


  • North Plains, Oregon, United States Chad Elder - State Farm Agent Full time

    Job OverviewThe Chad Elder State Farm Agent is seeking a highly motivated and customer-focused Insurance Associate to join their team. This is a unique opportunity for individuals who are passionate about marketing insurance products and providing exceptional customer service.Key ResponsibilitiesEstablish and maintain strong customer relationships through...


  • White Plains, United States Crescent Hotels and Resorts Full time

    Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true...


  • White Plains, United States Crescent Hotels and Resorts Full time

    Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true...


  • White Plains, United States Crescent Hotels & Resorts Full time

    Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true...


  • White Plains, United States Crescent Hotels & Resorts Full time

    Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true...


  • White Plains, United States NetJets Full time

    Purpose of Position The Guest Services Concierge is onsite for Owners and crew at an EJM/NetJets exclusive use facility. The Guest Services Concierge ensures seamless customer service by proactively engaging in activity with the airport, FBO, caterers, ground and other service providers. The Guest Services Concierge is responsible for developing Owner...


  • Morris, United States Mike Lucas - State Farm Agent Full time

    Company OverviewWe are a dynamic State Farm team seeking an ambitious professional to join us as a Financial Services Representative. Our successful agent seeks a driven individual who can help our business grow through exceptional customer service and value-based conversations.

  • Ramp Service Agent

    1 month ago


    White Plains, United States Signature Flight Support Corporation Full time

    A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent...

  • Ramp Service Agent

    1 month ago


    White Plains, United States Signature Flight Support Corporation Full time

    A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent...

  • Ramp Service Agent

    3 months ago


    White Plains, United States Signature Flight Support Corporation Full time

    A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent...

  • Ramp Service Agent

    2 weeks ago


    White Plains, United States Signature Flight Support Corporation Full time

    A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent...