IT Support Technician

2 weeks ago

Old Fort, United States Old Fort Banking Co Full time
IT Support Technician

Job Description:
  • Paid vacation available at start
  • 5 PTO Days
  • Paid Holidays
  • Monday - Friday
The Old Fort Banking Company

The Old Fort Banking Company is an employee-owned and operated financial institution, and a privately held subsidiary of Gillmor Financial Services, Inc. Established in 1916, the bank is headquartered in Tiffin, Ohio. Old Fort Bank is known for our strong relationships with our clients and communities we serve. We have:
  • More than 100 associates
  • Approximately 27,541 clients
  • 10 financial centers located in Bettsville, Clyde, Findlay, Fostoria, Fremont, Old Fort, Sugarcreek Township, Tiffin and Xenia.
Our Community is Our Cause

As a community-first bank, Old Fort Banking Company is proud to be a resource for local groups, organizations, and businesses. From charitable donations to sponsorships and involvement at local events, we take the time to help our communities thrive. Because when they succeed, we all do. It's about more than banking to us - it's about improving the places we call home.

We have established ourselves as a high performing community bank, measured in terms of our reputation for extraordinary client service, our ability to attract and retain the best and brightest people, and for the superior financial results we produce.

Your Role

As the IT Support Technician, you will assist coworkers in resolving and/or troubleshooting IT problems in person, over the phone or via e-mail. For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary. The IT Support Technician works on projects that range from setting up new users to implementing new technologies organizationally.

This is a single incumbent position.
  • Provides first point of service technical IT support to the entire workforce.
  • Resolve system issues including coordination between users and other IT personnel.
  • Escalate complex issues to senior level support specialists.
  • Maintain passwords, data integrity, and system security for the desktop environment.
  • Simulate or recreate user issues to better understand and resolve reported problems.
  • Install, configure, and troubleshoot computers, printers and other peripherals.
  • Perform preventative maintenance, testing, and repair of computer hardware.
  • Evaluate system configurations and software to ensure effective use of hardware resources.
  • Plan, organize, and prioritize outstanding issues.
  • Identify the nature of the issue and appropriate escalation team(s).
  • Follow established procedures on daily work, occasionally utilizing best judgment when applicable.
  • Remain compliant with bank guidelines, policies, procedures, regulatory and BSA requirements
  • Reasonable accommodation will be provided to qualified individuals with disabilities
  • Other job duties as assigned
Technical Competencies
  • Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair.
  • Working knowledge of Microsoft operating systems and software products.
  • Working knowledge of VMware systems and software products
  • Ability to lift 30 lbs. unassisted.
  • Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels.
  • Track record of balancing multiple priorities simultaneously with the ability to meet deadlines.
  • Flexibility to work evening and weekend hours when necessary for special installations, implementations, and upgrades.
  • Demonstrated ability to work independently with little direction.
  • Proficient in Microsoft Office software products.
Requirements

Your Knowledge and Experience
  • High School Diploma or equivalent
  • 1 year of cybersecurity technical experience preferred
  • Network+ certified preferred.
  • 1 year of Help Desk or related technical experience.
  • Ability to train users on basic system and computer functions
  • 3-5 years of IT Desktop Support or related technical experience preferred.

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