Front Desk Agent

2 months ago

Omaha, United States Extended Stay America Omaha West Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

Welcome to Extended Stay America - Omaha - West. When in Omaha, be sure to visit the Lewis and Clark National Historic Trail to get a true sense of American history. Stay with us at Extended Stay America and enjoy a comfortable suite with a fully equipped kitchen so you can cook and eat whatever you like.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Agent

    5 months ago

    Omaha, United States Rhwhotels Full time

    **RHW Hotels** **Front Desk Agent** **Omaha, NE - Full Time** The purpose of the Front Desk Agent is to provide the utmost in service to hotel guests and staff while accommodating their needs/requests yet also balancing the interest of the hotel. The Front Desk Agent will maintain the hotel standards set forth by Marriott by coordinating with other...

  • Front Desk Agent

    2 months ago

    Omaha, United States Hilton Garden Inn Omaha Aksarben Village Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    2 months ago

    Omaha, United States Hilton Garden Inn Omaha Aksarben Village Full time

    Job DescriptionJob DescriptionWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service...

  • Front Desk Agent

    2 weeks ago

    Omaha, United States Courtyard Omaha Aksarben Village Full time

    The Courtyard by Marriott Aksarben Village is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time opportunity who has open availability to fill in for various shifts. The salary range for this position is $15.00 - $18.20 per hour based on previous work experience. Who Are...

  • Front Desk Agent

    2 weeks ago

    Omaha, United States Courtyard Omaha Aksarben Village Part time $15 - $18

    Job DescriptionJob DescriptionThe Courtyard by Marriott Aksarben Village is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time opportunity who has open availability to fill in for various shifts.   The salary range for this position is $15.00 - $18.20 per hour based on...

  • Front Desk Agent

    4 weeks ago

    Omaha, United States Davidson Hospitality Group Full time

    Provide exceptional customer service, creating a positive first impression for guests. Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency. Respond promptly to guest inquiries and resolve any issues or complaints with Front Desk, Agent, Hospitality

  • Front Desk Agent

    1 month ago

    Omaha, United States Kimpton Cottonwood Hotel Full time

    Property Description: Kimpton Cottonwood Hotel is a boutique hotel that offers a unique and inviting experience for both guests and employees alike. As a job applicant, joining the team at The Kimpton Cottonwood Hotel presents an exciting opportunity to be part of a brand-new property that is already making waves in the hospitality industry. The hotel boasts...

  • Front Desk Agent

    3 months ago

    Omaha, United States CoralTree Hospitality Full time

    Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personali Front Desk, Agent, Hotel

  • Front Desk Agent

    3 months ago

    Omaha, United States Lodging Dynamics Full time

    **About Lodging Dynamics:** Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This...

  • Front Desk Agent

    1 month ago

    Omaha, United States Westmont Group Full time

    The Doubletree Omaha is looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you! Job Duties We are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent with a true passion for the hospitality industry to join...

  • Front Desk Agent

    3 months ago

    Omaha, United States DoubleTree by Hilton Hotel Omaha Downtown Full time

    The Doubletree Omaha is looking for talented individuals with a hospitality attitude who truly want to make a difference every day!  If you are looking to make a difference, we want to talk to you!  Job Duties We are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent with a true passion for the hospitality industry...

  • Front Desk Agent

    3 months ago

    Omaha, Nebraska, United States DoubleTree by Hilton Hotel Omaha Downtown Full time

    The Doubletree Omaha is looking for talented individuals with a hospitality attitude who truly want to make a difference every day If you are looking to make a difference, we want to talk to you Job DutiesWe are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent with a true passion for the hospitality industry to join our...

  • Front Desk Agent

    3 months ago

    Omaha, United States Doubletree Omaha Full time

    Job DescriptionJob DescriptionThe Doubletree Omaha is looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you! Job DutiesWe are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent with a true passion for the...

  • Hotel Front Desk Agent

    2 weeks ago

    Omaha, United States Staybridge Suites Omaha West Part time

    Job DescriptionJob DescriptionJOB SUMMARYWe are looking for an energetic and hospitality-minded individual to join our team as a Part Time - Hourly Hotel Front Desk Agent at Staybridge Suites Omaha West. This position will require being available to work a flexible schedule; may include weekends, and holidays.  This will involve greeting guests, checking...

  • Hotel Front Desk Agent

    2 weeks ago

    Omaha, United States Staybridge Suites Omaha West Full time

    JOB SUMMARY We are looking for an energetic and hospitality-minded individual to join our team as a Part Time - Hourly Hotel Front Desk Agent at Staybridge Suites Omaha West. This position will require being available to work a flexible schedule; may include weekends, and holidays. This will involve greeting guests, checking them in and out of the hotel, and...

  • Hospitality Front Desk Representative

    5 days ago

    Omaha, Nebraska, United States Westmont Group Full time

    Westmont Group - Front Desk AgentAre you enthusiastic about the hospitality industry and ready to contribute positively every day? Westmont Group is on the lookout for motivated individuals to fill the role of Front Desk Agents. If you possess a genuine passion for customer engagement and are committed to providing outstanding experiences for our visitors,...

  • Hospitality Front Desk Representative

    6 days ago

    Omaha, Nebraska, United States Westmont Group Full time

    Westmont Group - Front Desk AgentAre you enthusiastic about the hospitality industry and committed to enhancing guest experiences? Westmont Group is looking for dedicated individuals to fill the role of Front Desk Agents. If you possess a genuine passion for customer service and strive to create unforgettable moments for our visitors, we would love to hear...

  • Front Desk Representative

    5 days ago

    Omaha, Nebraska, United States Kimpton Cottonwood Hotel Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Kimpton Cottonwood Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide exceptional customer service to...

  • Front Desk Supervisor

    3 weeks ago

    Omaha, United States Remington Full time

    Job DescriptionWhat you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able to...

  • Front Desk Agent

    3 months ago

    Omaha, United States Hyatt Place Omaha Downtown OM Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...