Front Desk Staff

**Front Desk Staff**

Location: Fallbrook An account is required to apply for positions. Status: Part-Time **SUMMARY**

Provides excellent service to all members, guests and program participants in person and on the phone to ensure the purpose, mission and values of the YMCA are being met.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.

* Performs member/guest service functions including but not limited to allowing access to the facility, membership/program sales and data entry, building relationships with members, helping members connect with one another and to the YMCA and conveying enthusiastic and accurate information about programs.

* Gives tours and educates members and prospective members on services, programs, events and volunteer opportunities.

* Is responsible for assuring the outlined procedures for opening/closing the facility are fully completed.

* Responds seriously and confidentially to suspicious and inappropriate behaviors and follows mandated reporting requirements related to abuse.

* Performs general housekeeping tasks to setup/cleanup the lobby area and assists with the setup/cleanup of programs and/or classes as needed.

* Knows all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies and procedures.

* Documents and notifies Director of incidents/accidents, member questions/concerns, damaged equipment, supply needs, etc.

* Performs general clerical functions as assigned by Program Director.

* Maintains laundry to include washing and folding towels as needed.

* Completes facility rounds.

* Receives and carries out instructions.

* Maintains regular and predictable attendance. Secures a substitute if unable to cover scheduled shift and notifies Director of schedule substitutions prior to the change.

* Performs other activities and duties as needed that address the ongoing health and well-being of our staff and members, including but not limited to housekeeping, sanitation, etc. throughout all YMCA buildings and program areas.

* Performs special projects and other duties as assigned.

**KNOWLEDGE, SKILLS AND ABILITIES**

* Ability to read, write, talk, see and hear.

* Ability to type and use a computer and computer software.

* Ability to perform multiple tasks at one time.

* Ability to connect with people of diverse backgrounds.

* Possesses a strong understanding of the YMCA and its purpose, mission and values. Demonstrates this understanding through behavior and actions that support the purpose, mission and values.

**EDUCATION AND/OR EXPERIENCE**

High School Diploma preferred.

Previous customer service experience.

**CERTIFICATES, LICENSES, REGISTRATIONS**

CPR, First Aid & AED Certified