Senior User Experience Researcher

2 days ago

King of Prussia, United States SnaKORPIO GROUP Full time

Full Job Description Fiserv is seeking a Senior User Experience Researcher to proliferate the voice of the customer for a suite of financial services products. In this role, you will work collaboratively with product, engineering, commercialization, design, and other researchers to incorporate research-based insights into the product development strategy and lifecycle. As a Senior User Experience Researcher, you can look forward to Immersing yourself in our customers journey to identify the largest pain points and ideas for new, high-impact directions for our products Collaborating with product managers throughout scoping and researching a new project to make sure we are solving the underlying problems for our users Performing usability testing with end users before new features go live in our software and mobile app Running pilot programs for new product launches, and communicating findings back to our product and engineering teams Sharing your expertise and best practices with junior researchers on the team You are the kind of person who Likes to see a project through to completion, from developing the initial research plan to supporting the product and engineering teams through the final product launch Is known for their storytelling abilities, and can help a CEO or a junior software developer understand the value of research findings Launches and iterates quickly, learning from each cycle of feedback Has experience building user personas, prototyping, and planning remote studies Strives in a collaborative, agile software engineering environment Basic Requirements Bachelors Degree 5-7+ years performing user research Preferred Qualifications Masters degree or certificate/bootcamp in a human-centered design, UX research, or similar program Financial Technology, Payments, Banking, or Financial Services industry experience Experience with incorporating quantitative and qualitative methodologies Minimal travel required. One to three domestic trips per year. *Please submit a portfolio of research projects in your application* #J-18808-Ljbffr

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