Admitting Representative

Summary:

Responsible for assisting with processing incoming inquiries, referrals regarding home care services and equipment, and communicating with staff.

Responsibilities:

(25%)* Responds to inquiries and requests for client services, providing information regarding Agency and community services available that may meet client/family needs.

(25%)* Processes incoming faxed referrals including patient demographic and referral data entry.

(25%)* Provides for continuity of care for newly referred and re-hospitalized clients by coordination with hospital discharge planners, physicians, client/families, visiting nurse staff, contract personnel, and agencies involved in the referral.

(25%)* Communicates changes in orders, patient status, and visit needs to field staff accurately and timely.

OTHER DUTIES AND RESPONSIBILITIES:

Assures that Agency services are ready to meet the patients needs at the time of admission including communication of patient needs to Agency personnel and coordinating staff training needs with supervisory personnel.

Acts as resource to Agency staff with relation to specific patient needs and Agency procedures. Educates physicians, their office staff, and other external health care personnel regarding the range of home care services available.

Verifies insurance coverage. Participates in quality improvement activities.

Participates in Agency projects and committees as assigned.

Participates in the Intake weekend rotation.

Other duties as assigned.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.

An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures:

Credential:FINGERPRIN: Fingerprinting

Equivalent Experience:

Qualification Source:

Essential: true

Required Education:

Education: HIGH

Equivalent Experience:

Education Specialization:

Essential: true

Other Information:

EXPERIENCE, TRAINING AND SKILLS:

Knowledge of medical terminology required.

Computer experience in Microsoft Word, Excel and other computer programs required.

Ability to communicate effectively, verbally and in writing with excellent telephone communication skills.

Ability to speak, write, and understand the English language.

Ability to work independently, demonstrating problem solving and organizational skills as well as working on multiple tasks at the same time.

Prior office experience preferred.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

Equivalent Experience and Other Comments (Education):

Education: ASSOC

Equivalent Experience:

Education Specialization:

Essential: false

Education: HIGH

Equivalent Experience:

Education Specialization:

Essential: true

Other Comments:

Credential:FINGERPRIN: Fingerprinting

Equivalent Experience:

Qualification Source:

Essential: true

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