Customer Service Representative

1 month ago

Buford, United States Trainz Full time

**Customer Service Representative APPLY NOW**

Buford, GA 30518 Customer Service - 15 usd / hour Full time **Position Summary**

Get on-track with a career at Trainz.com We are seeking a bright, energetic Customer Service Representative for a full-time, permanent position, working out of our Buford office. The successful candidate will resolve customer service inquires and issues promptly, professionally, efficiently, and courteously.

**Requirements**

A candidate for this position must:

* Be a customer service advocate

* Type 50 words per minute

* Have great interpersonal skills and enjoy helping others

* Have experience in and be comfortable working with multiple CRM, Inventory, and business systems

* Have a laser-focused attention to detail, and the ability to learn complex processes and systems.

* Be detail oriented and highly motivated

* Possess the ability to think outside the box

* Be comfortable making decisions and resolving issues with minimal rules

* Have strong written and verbal communication skills

* Be able to work extended hours as needed

* Be assertive and mature, with good people/communication skills.

* Have a flexible can-do attitude and be willing to tackle a wide variety of tasks

* Have a questioning, analytical personality that is always looking for a better way to do things.

* Be efficient, neat and well organized.

* Be looking for a full-time permanent position

* Be able to pass our drug-free workplace screening

* Be a US Citizen or legally able to work in the US

* The primarily responsibilities will be

* To empathize with our customers' questions or issues and provide them with the needed information or negotiate resolution that will resolve their situation within company guidelines.

* To answer incoming tickets, phone calls, chats, and voice mail messages and resolve them or route them to the appropriate department as necessary.

* To greet customers arriving in the lobby and help them with their order pickups.

* To issue refunds and adjustments to customers.

* To build great working relationships with all company departments.

* To obtain a base knowledge about model trains, being able to understand the basic relationships between different components, makes, and ages of model trains, and being able to assist walk-in customers with basic requests and questions.

* Be willing to assist other departments with order pulling and/or inventory counts, if needed.

* To work with I.T. and other internal teams to document new processes and identify opportunities for system improvements.

* To maintain a safe, clean, clutter free, and organized work environment.

Trainz is a fast-growing e-commerce retail company located in Buford, Georgia. We are a leading seller of model trains and hobby products worldwide on eBay and Trainz.com. We are a 60+ person team and we provide an informal work-environment, but it is fast-paced, high-tech, fun, and challenging. We are continuously stretching to figure out better ways to do business and grow as a company. During COVID-19 we had no furloughs or layoffs.

**Benefits**

* Flexible Monday-Friday hours with occasional weekends

* Paid Holidays, PTO

* 50% Company paid health insurance

* Generous Company-Wide Bonus Program

* Dental

* Free Soda, Coffee, & Snacks

* Multiple Holiday Lunches

* Chaplain care

* Company paid outings when monthly goals are met

* No Driving on I-85 South of Buford

**Mission & Values**

Our mission is Helping people reconnect to fun. Our core values are:

* Work-Life Balance

* Deliver Excellence

* Honor Your Word

* Continually Learning

If you think these values sound like you and how you feel a business should be guided, we would love to hear from you

**Job Type:** Full-time

**Job Location:** Buford, GA 30518

**Required education:** High school or equivalent

**Pay:** Up to $15.00 per hour

|||Buford, GA 30518|||Customer Service||||||teOq7BFO~G5NBgv.|||FULL_TIME|||USD|||HOUR|||range|||||||||15|||true Intended for the serious collector, Trainz Premium Memberships earn more points per dollar spent, and unlock special benefits like Exclusive Preview access, no-questions-asked returns, and more.

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