Customer Service
3 weeks ago
About the Role:
You will:
•Provide sales and support to walk-in customers at our will-call sales counters, ensuring the highest levels of customer satisfaction.
•Maintain, stock, and clean the counter sales area merchandise and displays, and support Inside Sales and Outside Sales activities.
•Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
•Accurately process and fill Sales Orders generated at the sales counter.
•Provide customers with reliable information regarding product specifications, pricing, and availability.
•Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed.
•Ensure security and control is upheld at this primary point of customer contact.
•Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
•Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
•Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
•Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
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