Teamworks Academy

**Teamworks Academy - Customer Support Associate (location flexible)**

Customer Success Durham, North Carolina TEAMWORKS ACADEMY: CUSTOMER SUPPORT ASSOCIATE (LOCATION FLEXIBLE)

*We are currently accepting applications for the June 2022 Teamworks Academy class. Interviews will take place in March and April.*

About the Program & Position:

Teamworks is on a mission to empower athletes through technology. With over 5,000 teams and 150,000 athletes leveraging our products on a daily basis, Teamworks is the proven technology partner for the worlds leading sports organizations.

Since you were a kid, sports have been your life. Entering the workforce doesnt mean your passion for sports has to be a thing of the past. Teamworks Academy is a full-time, entry-level training program for recently-graduated student athletes, team managers, and sports business students starting out their careers.

As a member of Teamworks Academy, you will develop business skills, benefit from career coaching, and gain experience in the sports and technology industries.

As a Customer Support Associate your full-time role within the Teamworks Academy program you will receive immersive on-the-job training and be empowered to impact Teamworks customers from day one. You will help Teamworks, INFLCR and Notemeal users solve everyday problems, you will make a difference in the lives of athletes, and you will impact the teams you know and love.

In this full-time, hourly position with a target salary of $55,000 and full benefits, you will play an important role at the company leading the digital transformation of elite athletics. Successful Customer Support Associates graduate from Teamworks Academy after an average of 18 months and move to other roles in the company. Academy graduates have been promoted to positions in Customer Success, Marketing, Product Development, Product Success and more.

Key Responsibilities:

* Thoroughly learn the Teamworks, INFLCR and Notemeal products.

* Increase customer satisfaction by helping users solve problems and challenges.

* Fulfill customers technical requests.

* Develop a deep understanding of athletic organizations operations and apply that knowledge to helping customers.

* Handle and protect sensitive information, practicing and enforcing data security measures.

* Collaborate with employees across the entire company in order to meet customer needs.

Required Qualifications:

* At least two years competing in collegiate and/or professional sports, and/or experience serving as a college team student manager, and/or a degree or concentration in sports business/sports management.

* Undergraduate college degree achieved in 2020, 2021 or 2022, or earlier if you competed professionally.

* Minimum 3.0 undergraduate GPA.

* Able and willing to work non-traditional shift hours (mornings, nights, holidays and weekends).

Desired Traits:

* Solution-minded: you are able to analyze and solve problems with urgency and to completion, and to handle multiple details quickly, correctly and efficiently.

* Self-awareness: you know what youre capable of, you own up to mistakes, and youre constantly looking to grow and improve.

* Learning mindset: you take notes, ask questions, and seek guidance. Youll work late to master a new skill or come in early to meet with a leader who is willing to mentor you.

* Accountability: you take ownership of your work and you take personal and team performance seriously.

* Resilience: you respond to feedback and strive to exceed the goals defined for your growth. The individuals who are most successful in the Academy dont give up when they face challenges or road bumps.

* Commitment: you will, at times, work non-traditional hours in this role, including occasional holidays, nights, weekends, and early mornings. You bring your A-game no matter what your schedule is.

* Excellent communication and empathy skills: you communicate thoughtfully and thoroughly, both verbally and in writing. You are passionate about helping athletes and those who support them. You have a how can I help you attitude.

* You live our core values: honesty, humility, exceptionalism, hard work, commitment, and innovation.

Mandatory Assessments:

As part of the hiring process, applicants are required to complete two assessments.

Here are the instructions for accessing and completing the assessments; please read and follow them carefully:

* After you submit your application, click to complete the first assessment.

* After you have completed and submitted the first assessment, you will receive an email with a link to the second assessment ( *check your junk folder* if you do not receive that email).

* You must complete both assessments within 5 days for your application to be considered.

* Email people@teamworks.com if you have any problems receiving or accessing the assessments.

Timeline:

We are currently accepting applications to fill five spots.

* The application will remain open until April 8th.

* There will be three rounds of interviews:

* The Senior Manager, Customer Support who you will report to if you are hired will conduct a 30-minute video interview with qualified candidates within two weeks of application submission.

* Those who move to the second round will be interviewed by a panel of 4 Teamworks employees. These video interviews are 60 minutes and will take place between March 25th and April 15th.

* The third round is 30 minutes with our People team; well get to know each other better and assess alignment with our core values & company culture.

* Offers will be extended to successful candidates during the week of April 18th.

* The start date for the position is Monday, June 13th.

About Teamworks:

Founded in 2006 (when the iPhone was but a glimmer in Steve Jobs eye), Teamworks started out as a messaging platform supporting collegiate football teams. Since then, we have raised three institutional rounds of funding totaling over $50M (other companies in our investors portfolios include Airbnb, Hubspot, Stripe, Carta, and Future), and our B2B SaaS product offerings have grown to solve complex operational workflows involving communications, scheduling, data collection, rules compliance, and other issues specific to elite athletics. In addition to providing the premier operations platform serving the world of elite athletics, weve also built or acquired the top solutions for athlete Academic success (Teamworks Academics), Name, Image, and Likeness (INFLCR), and sports performance and nutrition (Notemeal). Our product suite continues to grow, and we are the preeminent tech provider serving top-tier athletic organizations.

Important:

Please add notifications@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us.

Equal Opportunity:

*Teamworks is an equal opportunity employer. If you live our core values every day and are honest, hard working, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce, and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or parental status, sex, gender, gender identity, gender expression, sexual orientation, age, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, compensation, benefits, training and termination. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email* *people@teamworks.com* *.*

Location Durham, North Caro