Sea Logistics Operational Care Specialist, Revenue Care

2 weeks ago

Hamtramck, United States Kuehne + Nagel Full time

Sea Logistics Operational Care Specialist, Revenue Care |United States | US2128206Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit site is looking for a new Sea Logistics Operational Care Specialist, Revenue Care to join our Sea Logistics team.YOUR ROLEThe Operational Care Specialist is responsible for ensuring that our internal customers' experience is a positive one each and every time they engage with the Operational Care Center (OCC). Specifically, the Operational Care Specialist is part of a team within OCC, who are responsible for direct interaction with Customer Care Locations (CCL), proactive customer service, problem solving, follow up, interaction with our customer service colleagues.YOUR RESPONSIBILITIESYou will keep files relating to all sea import accounts billing.Responsible for billing of accounts using the pricing quoted to clients within the period established.You will review the Gross Profit and confirm accuracy.Ensure all billing is correct and completed in time by the end month.Collaborating with the operational team to ensure all information needed for billing is filed in the system.You will be processing files while adhering to all policies and procedures.Collaborate with the system process team to drive automation utilization related to Operational Care processes.Constantly challenge the status quo when it comes to process improvement.Maintain awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programsYOUR SKILLS AND EXPERIENCES1+ years' Customer Service experience (Relationship Management)1+ years' billing experience processing billingYou will have the ability to pay close attention to detail.You will have the ability to work in the office 5 days per week.Intermediate skills with Microsoft Office SuiteGOOD REASON TO JOINThere has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1ABOUT KUEHNE+NAGELWith over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.CONTACTUS Talent AcquisitionUSA.Talent.Acquisition@Kuehne-Nagel.com

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