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Entry-Level IT Helpdesk Technician

3 months ago

Roswell, United States Pioneer Bank Full time
Job Title: Entry-Level IT Helpdesk Technician

Please be sure to list and periodically check the email address provided as additional steps will be sent there directly.

Job Description: We are seeking an enthusiastic and dedicated Entry-Level IT Helpdesk Technician to join our IT team. The ideal candidate will have a passion for technology, a strong desire to learn, and a commitment to providing excellent support to our staff. This is a fantastic opportunity for someone looking to start their career in IT and grow with our bank.

Responsibilities:
  • Provide first-level technical support to bank employees, resolving hardware, software, and network issues.
  • Assist with the installation, configuration, and maintenance of computer systems, printers, and other IT equipment.
  • Troubleshoot and resolve issues related to banking software and applications.
  • Manage user accounts and access permissions.
  • Document technical issues and solutions in our ticketing system.
  • Collaborate with the IT team on projects and initiatives to improve our IT infrastructure.
  • Stay up-to-date with the latest technology trends and best practices.
Qualifications:
  • Basic understanding of computer hardware, software, and networking concepts.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required.
  • Some experience in a technical support or IT-related role is a plus, but not required.
  • Ambition to grow and learn in the field of IT.