Housekeeper

3 months ago

Bartlett, United States Hay Creek Hotels Full time
Job Description
The Grand Summit is seeking detail-oriented Housekeepers to join our team of hospitality professionals. Attend to our facility with integrity and attention to detail, creating a clean and orderly environment for our guests.

Full-time and part-time positions available to work with flexible hours, Monday through Sunday. Scheduling ability and flexibility to include weekends, evenings, holidays, and peak service days/periods.

Essential Functions:

Housekeeper reports to supervisor for daily tasks and room assignments.

Collect daily paperwork and any information regarding guest requests, to-do items, and an accurate list of check-ins and outs for the day.

Clean all guestrooms to the satisfaction of housekeeping supervisor and in accordance with the standards and policies of the department.

Inform housekeeping supervisor upon completion of your duties, supervisor will inspect the room and verify it is check-in ready.

Keep cart inventory stocked and organized at all times.

Check the condition of all paper products in guest rooms. Replenish as needed.

Replace any directories, TV guides, stationary, and room information cards, etc. that are bent, torn or stained.

Inform housekeeping supervisor of any stains, missing items, or any cause for additional guest charges to the room.

Replace all glassware for new arrivals. Ensure all guest room items are clean and fresh.

Replace any used disposable items, such as water bottles, coffee bags and accompaniments, shower items, etc.

Communicate all personal guest items left in room immediately by following lost and found policy.

Ensure all guest room floors and hallways are cleaned.

Report room service trays to Room Service/F&B staff.

Always keep housekeeping cart in guest room when possible while cleaning room, not in hallways.

Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary.

Return all dishes, glassware and ice buckets to dish station.

Verify all items in the room are in good working condition.

Notify Housekeeping supervisor immediately of any maintenance related issues.

Adhere to all Bloodborne Pathogen procedures and Safety precautions in regards to handling hygienic items and guests' personal products.

Maintain cleanliness in public areas daily, including lobby, guest bathrooms, hallways, stairs, elevator, etc.

Assist in performing laundry duties as needed.

Laundry area and storage closets are to be kept cleaned and organized at all times.

Adhere to security procedures for the handling of guest room and master keys.

Adhere to sign in/out procedures for department keys.

Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for success.

Experience and Skills
Hotel Specific Essential Functions:

Ability to remain standing for 8 hours (or 100% of shift).

Ability to frequently move quickly throughout entirely of shift and lift up to 50 lbs.

Ability to walk the property and grounds regularly.

Ability to move up and down stairs repeatedly throughout entirety of shift.

Ability to bend frequently and repetitively during a shift.

Ability to stretch arms widely and stretch legs over and around items such as beds, toilets, under desks, etc.

Ability to work on knees on occasion.

Ability to squat and kneel for extended periods.

Ability to bend over and push laundry carts frequently.

Ability to visually survey work areas.

Ability to use repetitive manual dexterity.

- Ability to move quickly based on guest needs.

Job Benefits
Hay Creek offers an extensive benefit and incentive package, including;
  • Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
  • Free Life Insurance of $25K from HCH*
  • Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*
  • Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
  • Complimentary Staff Meals Tues - Sat
  • Weekly payroll
  • Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
  • Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night)
  • Dining Discounts at any HCH Property (50% off food for employee and guests)
  • Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America
  • Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.)
  • Supportive Culture that is fun and motivating, with open-door policy work environment
  • Employee Recognition Program through 'Delight Dollars' appreciation and prizes
  • Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.

(*for eligible associates classified as benefits eligible)

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