Member Service Representative

3 weeks ago


Bowie, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 16409 Heritage Boulevard, Bowie, MD 20716

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Bowie, United States David's Bridal Full time

    NOW HIRING Location MD - Bowie Area Store Hourly Careers Category Retail - Sales Share this role: BEST. JOB. EVER! Here are some of the perks: $500 sign on bonus* 25% store discount $400 referral bonus for every friend hired with no limit* Competitive pay rates *Additional terms and conditions apply. Be part of the magicapply today! The **Customer...


  • Bowie, United States NASA Federal Credit Union Full time

    As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position...

  • Sales Associate

    4 days ago


    Bowie, United States Batteries Plus Bulbs Full time

    Of a COMPANY NAME Sales Associate Don't expect the same droned out routine in this sales position. You will eagerly interact with a variety of people - from the individual cell phone user to the big business in need of extensive lighting and mobile p Sales Associate, Customer Service Representative, Customer Service, Sales, Associate, Representative, Retail


  • Bowie, United States Smoothie King (Bowie) Full time

    Overview: We are seeking energetic and customer-focused individuals to join our team as Crew Members. As a Crew Member, you will play a vital role in providing excellent customer service and ensuring the smooth operation of our establishment. **Duties**: - Greet customers with a friendly and welcoming attitude - Take customer orders accurately and...

  • Sales Associate

    2 weeks ago


    Bowie, United States PJ Investments Services DBA BatteriesPlus Full time

    Welcome to the wonderful world of batteries! In our ever-evolving need of mobile power, the battery industry is here to stay. We are actively searching for the ideal person to join our Customer Service Team. Whether full-time or part-time, this Sales Associate position is the dream job for an outgoing, people-person, and forward-thinking individual. If that...

  • Sales Associate

    2 weeks ago


    Bowie, United States PJ Investments Services DBA BatteriesPlus Full time

    Job DescriptionJob DescriptionWelcome to the wonderful world of batteries! In our ever-evolving need of mobile power, the battery industry is here to stay. We are actively searching for the ideal person to join our Customer Service Team. Whether full-time or part-time, this Sales Associate position is the dream job for an outgoing, people-person, and...


  • Bowie, United States PFP - The Family Security Plan Full time

    **Interested in Driving Success & Building Relationships?** **JOIN OUR TEAM!** **Company Description**: The Family Security Plan® is an organization that is unique in the world of insurance. We focus on making a difference in the community throughout partnerships with local, regional and national credit unions. Our close ties with our credit union...


  • Bowie, United States PFP - The Family Security Plan Full time

    Interested in Driving Success & Building Relationships?JOIN OUR TEAM!Company Description:The Family Security Plan® is an organization that is unique in the world of insurance. We focus on making a difference in the community throughout partnerships with local, regional and national credit unions. Our close ties with our credit union partners allows us...


  • Bowie, United States Red Robin International, Inc. Full time

    Heart of House Team Members Red Robin isn't your typical burger restaurant. We're a team filled with unbridled energy, magnetic personalities, and a passion for having fun! We also have a passion for developing our Team Members! Did you know over 40% of our Managers were Team Members at one time? Many of these individuals are now General Managers, Regional...


  • Bowie, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Bowie, Maryland. The Client Care Specialist is the first and last person clients see when they enter, making this role critical for daily operations. Ideally, the Client Care Specialist is bilingual in Spanish and English.Come...

  • Sales Representative

    1 month ago


    Bowie, United States Cinawaye Elivert - State Farm Agency Full time

    Job DescriptionJob Description Cinawaye Elivert - State Farm Agency, located in Bowie, MD has an immediate opening for a full-time Sales Representative. Insurance experience is not required as we will train the right person. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with...

  • Sales Representative

    1 month ago


    Bowie, United States Nate Thomas Agency Full time

    Job DescriptionJob Description Nate Thomas - State Farm Agency, located in Bowie, MD has an immediate opening for a full-time Sales Representative. Insurance experience is not required as we will train the right person. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with...


  • Bowie, United States Taco Bell Full time

    Team Member: Food Champion Bowie, MD "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." You enjoy people and providing friendly,...


  • Bowie, United States DARCARS Automotive Group Full time

    Job DescriptionJob DescriptionDARCARS Automotive Group is now hiring for a Guest Experience Representative!As the GEM you are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the showroom and directs them to the appropriate party in...


  • Bowie, United States Cinawaye Elivert - State Farm Agency Full time

    Job DescriptionJob Description Cinawaye Elivert - State Farm Agency, located in Bowie, MD has an immediate opening for a full-time Licensed Insurance Sales Professional. We are an award winning State Farm agency focused on fulfilling the needs of our customers and creating success for our team. My Unique Ability is empowering others to achieve their...


  • Bowie, United States Daikin Applied Full time

    Job Description Make your mark at the world's largest HVAC company At Daikin Applied ourService and Solutions Account Representative - Inside Salesserves as a technical sales expert who works on developing and maintaining customer relationships, sells preventative maintenance contracts, and provides recommendations for service and repair work for HVAC...


  • Bowie, United States Nate Thomas Agency Full time

    Job DescriptionJob DescriptionWe are an award-winning State Farm agency focused on fulfilling the needs of our customers and creating success for our team.  Nate Thomas – State Farm Agency, located in Bowie, MD has an immediate opening for a full-time, Licensed Insurance Sales Professional to join our team. My Unique Ability is empowering others to...


  • Bowie, United States Daikin Applied Full time

    Job Description Make your mark at the world's largest HVAC company At Daikin Applied ourService and Solutions Account Representative - Inside Salesserves as a technical sales expert who works on developing and maintaining customer relationships, sells preventative maintenance contracts, and provides recommendations for service and repair work for HVAC...


  • Bowie, United States Noodles & Company Full time

    Overview Noodles & Company is more than fast food - we're a fast casual restaurant with real ingredients (say goodbye to greasy food and hello to fresh ingredients). We're hiring immediately for restaurant Team Members to join us in the front of house as a server, cashier, or curbside specialist. At Noodles, our mission is to always nourish and inspire...


  • Bowie, United States Maryland Speedy Tag & Title II LLC Full time

    **Benefits/Perks** - Competitive Compensation - Paid Time Off - Career Growth Opportunities **Job Summary** **Responsibilities** - Process Motor Vehicle Tag and Title Transactions for the public and the business community. - Participate with marketing campaigns tasks to promote business. - Utilize software that interface with the Motor Vehicle...