Critical Incident Manager
4 weeks ago
1. Understand the Incident and the diagnostic/resolution actions attempted already by the Service Desk and any other Technology Tracks
2. Use the designated or allotted communication bridge, monitoring facilities and on-call schedule from Technology tracks to facilitate immediate attention from all required parties
3. uthorize any IVR message updates for Service Desk
4. Work with all stakeholders to identify the workaround or resolution for the Incident
5. Set expectations of all stakeholders about the timelines and permissions required for the resolution
6. Send Periodic updates to the stakeholders (and if required, to the customers) through Service Desk, until the Incident is resolved
7. Initiate Emergency Changes if required, mobilize cross functional teams, External Vendors and obtain approvals for the mitigation actions from all stakeholders
8. Retain the Technical Observation Post (certain ad-hoc individuals who observe the service after the Incident is resolved) in order to insure that the resolution has actually resolved the Incident and that the Services have returned to their normal state
9. Open Problem Tickets as per Problem Management Policy and Procedures
10. Document in retrospect, the actions taken, learning and approvals in the service Management tools
11. Document the new knowledge learning and any other recommendations in a Critical Incident Report and submit the report to the audience in line with the Critical Incident Management procedures
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Incident Manager
4 weeks ago
Plano, United States Diverse Lynx Full timeIncident Manager Hybrid 3 days weekly in candidate's office choice (Houston, TX / Plano, TX / Chicago, IL)* Job Summary: As a production support, patient support to our customer support teams Create and manage production incidents in collaboration with support and onboarding teams escalate issues based on customer impact Work closely with product and...
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Incident Commander
4 weeks ago
Plano, Texas, United States Palo Alto Networks Full timeJob Description Your Career As an Incident Commander for our Network Security products, you will take on the crucial role of spearheading the response and resolution efforts for critical customer operational issues, such as service disruptions and various product-related challenges. We are on the hunt for individuals who are ready to assume technical...
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Incident Manager
4 weeks ago
Plano, United States Tata Consultancy Services Full time1. Knowledge on Service Design, Service Transition, ServiceOperations & CSI 2. Experience in handling Problem management, Change management, Service LevelManagement, Capacity Management, Knowledge Management, Availability Management 3. Good exposure to MS office tools 4. ITIL Foundation Certification 5. Must have reporting capabilities and ability to...
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Critical Facilities Technician
1 week ago
Plano, United States Ascent Corporation Full timeJob Description Assist in providing on-site field coordination supervision and project management support for the operation of a critical facility. Assist in management of mission critical equipment used to operate and maintain facility. Assist in management of systems and physical environment integration (life safety, mechanical, plumbing, and power...
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Critical Facilities Technician
2 weeks ago
Plano, Texas, United States Ascent LLC. Full timeJob Description Assist in providing on-site field coordination supervision and project management support for the operation of a critical facility. Assist in management of mission critical equipment used to operate and maintain facility. Assist in management of systems and physical environment integration (life safety, mechanical, plumbing, and power...
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Critical Infrastructure Engineer III
2 weeks ago
Plano, United States Flexential Full timeJob Description: Responsibilities for this position include utilizing advanced skills to perform preventative and corrective maintenance of all electrical, mechanical, and HVAC equipment for all data center(s) assigned and maintaining mission-critical uptime of 99.999% or higher. This position is a high-level resource with advanced technical knowledge that...
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Critical Infrastructure Engineer III
1 month ago
Plano, United States Flexential Full timeJob Description:Responsibilities for this position include utilizing advanced skills to perform preventative and corrective maintenance of all electrical, mechanical, and HVAC equipment for all data center(s) assigned and maintaining mission-critical uptime of 99.999% or higher. This position is a high-level resource with advanced technical knowledge that...
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ELK Developer
4 weeks ago
Plano, United States Pronix Inc Full timeRequirement details: Position title: Elastic Stack DeveloperLocation: Plano, TX | Hybrid |Employment type: W2-Contract ResponsibilitiesImplements security monitoring and documents standard operations procedures for the Incident Management Team.Implements security monitoring rules, reports and dashboard while maintaining best practices to ensure maximum...
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Business Continuity Business Analyst III
1 week ago
Plano, United States EPITEC Full timeBusiness Continuity Business Analyst III Summary : As we continue to increase the number of work locations across the country, there is an ever increasing need to enhance our business continuity planning and emergency planning company wide. Successful operations when faced with an emergency necessitate a comprehensive approach and implementation to business...
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Elastic Security Stack Developer
4 weeks ago
Plano, United States New York Technology Partners Full timeJob Title: Elastic Stack Developer Location: Plano, TX (Onsite)Position Type: Contract positionTotal experience: 10+ YearsVisa: H1B Job Description: Implements security monitoring and documents standard operations procedures for the Incident Management Team.Implements security monitoring rules, reports and dashboard while maintaining best practices to...
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Elastic Security Stack Developer
4 weeks ago
Plano, United States New York Technology Partners Full timeJob Title: Elastic Stack Developer Location: Plano, TX (Onsite)Position Type: Contract positionTotal experience: 10+ YearsVisa: H1B Job Description: Implements security monitoring and documents standard operations procedures for the Incident Management Team.Implements security monitoring rules, reports and dashboard while maintaining best practices to...
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Splunk Developer
1 week ago
Plano, United States Collabera Full timeDayToDay Responsbilities: Query Splunk and other data sources in an effort to surface trends indicative of issues with underlying infrastructure or applications Add customer context, analyze data to detect false positives, develop trends and data models SME in creating, developing and running reports in Splunk Expert in creating custom dashboards and alerts...
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Splunk Developer
1 week ago
Plano, United States Collabera Full timeDayToDay Responsbilities: Query Splunk and other data sources in an effort to surface trends indicative of issues with underlying infrastructure or applications Add customer context, analyze data to detect false positives, develop trends and data models SME in creating, developing and running reports in Splunk Expert in creating custom...
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Sr. Angular Developer
2 weeks ago
Plano, United States DCM INFOTECH LIMITED Full timeTitle: Sr. Angular Developer / Front END Developer / Angular Lead Location: Plano, TX Onsite from Day 1 [NO REMOTE OPTION] Welcome Immediate Joiner Skills Need : Angular 10 + NgRx + Onshore offshore coordination Job Description: Candidate Profile: Overall 8+ years of exp in IT industry with Strong Designing/Architectural skills 6+ years of Hands-on...
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Reliability and Monitoring Engineer
5 days ago
Plano, United States ClifyX Full timeReliability and Monitoring Engineer Plano, TX office 3 times a week Infosys/Toyot Bill rate: $75 openings - 5 Responsible for ensuring the availability, performance, and reliability of our cloud-based infrastructure and services. The primary focus of this role is designing, implementing, and managing robust monitoring and alerting systems to proactively...
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CTP Reliability and Monitoring Engineer
2 weeks ago
Plano, United States Diverse Lynx Full timeResponsible for ensuring the availability, performance, and reliability of our cloud-based infrastructure and services. The primary focus of this role is designing, implementing, and managing robust monitoring and alerting systems to proactively identify issues and timely incident response. This resource will work closely with the CTP Platform Engineering...
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ICU/Critical Care RN
16 hours ago
Plano, United States Texas Nursing Services Full timeJob DescriptionJob DescriptionJob SummaryThe Critical Care ICU RN manages the nursing care to patients admitted to the hospital in an observation status in accordance with established policies, procedures and protocols of the healthcare organization. Job ResponsibilitiesAssesses plans and evaluates patient care needs. Carries out physician orders.Administers...
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Reliability and Monitoring Engineer
2 weeks ago
Plano, United States ClifyX Full timeReliability and Monitoring Engineer Plano, TX office 3 times a week Infosys/Toyot Bill rate: $75 openings - 5 Responsible for ensuring the availability, performance, and reliability of our cloud-based infrastructure and services. The primary focus of this role is designing, implementing, and managing robust monitoring and alerting systems to...
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CTP Reliability and Monitoring Engineer
2 weeks ago
Plano, United States Diverse Lynx Full timeResponsible for ensuring the availability, performance, and reliability of our cloud-based infrastructure and services. The primary focus of this role is designing, implementing, and managing robust monitoring and alerting systems to proactively identify issues and timely incident response. This resource will work closely with the CTP Platform Engineering...
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Project Manager
2 weeks ago
Plano, United States JLL Full timeJLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...