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Guest Services Ambassador- PRN

2 months ago

Dallas, United States Parkland Health and Hospital System (PHHS) Full time

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.

PRIMARY PURPOSE

The primary purpose of this position is to screen staff, patients, vendors, and visitors at all screening stations to ensure each person entering is screened prior to entering a Parkland Health facility and wears a mask upon entry per the current guideline. This position is also responsible for taking temperatures, asking screening questions, providing visitors with a screening wrist band or stickers, and ensures the screening stations are fully stocked with PPE and hand sanitizers. Additionally, the Guest Ambassador PRN will protectively interact with guests which includes patients, employees, visitors, and vendors to provide information and assistance on all things related the Parkland campus to promote a positive guest experience at Parkland Health. This position also supports proactive safety initiatives.

MINIMUM SPECIFICATIONS

Education

None.

Experience

One (1) year of experience in a healthcare or customer service environment preferred.

Bilingual in Spanish preferred.

Certification/Registration/Licensure

Must have a current Heart saver CPR course completion card within 90 days of hire and/or placement in job from one of the following:

American Heart Association

American Red Cross

Military Training

Skills or Special Abilities

Requires good verbal communications, reading, and writing skills.

Must have very strong interpersonal skills, friendly personality, and the ability to represent Parkland in a positive manner while being effective in screening.

Acute sense of good judgment and ability to problem solve with tact and diplomacy.

Responsibilities

1. Greets and screens all staff, visitors, and vendors prior to allowing entry per guidelines as established by leadership.

2. Provides masks and personal protective equipment (PPE) and ensure all persons entering are wearing masks per the established procedure.

3. Maintain ample screening supplies, PPEs, masks, and hand sanitizers at the entrances and place order for additional supplies as needed.

4. Disinfects high touch point and maintains a clean and welcoming environment at the assigned station and the front entrance, including front lobby areas.

5. Maintains a positive working relationship with staff in all areas of the hospital in order to facilitate effective communication among all.

6. Coordinate with supervisors to report non-compliance and escalate issues in a timely manner through the proper channels.

7. Assist guests with wayfinding needs which may include providing guests (patients, visitors, or employees) with walking directions to different buildings on campus, escorting or transporting patients to outpatient clinics to ensure patients reaches desired destination.

8. Stays abreast of latest developments in entrance screening protocols by reading emails sent by the management team and attending trainings/meetings.

9. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impacts the Guest Experience Department and entrance screening.

10. Performs other duties as assigned.

Job Accountabilities

1. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.

2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.

3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.