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Customer Service Representative

3 months ago

Sherwood, United States Giant Builders Construction Full time

Company Description

Welcome to Giant Builders Construction, a premier construction company based in the United Kingdom. With decades of experience in the industry, we are committed to delivering exceptional craftsmanship, innovative solutions, and unparalleled customer service. Our portfolio spans residential, commercial, and industrial projects, each reflecting our dedication to quality and excellence.

Role Description

This is a part-time remote role for a Customer Service Representative. The Customer Service Representative will be responsible for handling customer inquiries and complaints, providing information about products and services, and resolving product or service problems. They will also maintain customer records, follow up on customer interactions, and engage in proactive communication to ensure customer satisfaction.

Qualifications

  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Empathy and the ability to remain calm and patient in difficult situations
  • Good organizational and time management skills
  • Attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Proficiency in computer systems and software, including Microsoft Office
  • Previous customer service experience is preferred
  • High school diploma or equivalent