HVAC Counter Sales 28

5 months ago

North Charleston, United States Cregger Full time
Description

Position at Cregger Company

Job Description: The counter sales position is designed to increase sales and customer satisfaction by efficiently and courteously assisting return customers, walk-ins, warehousing responsibilities, and telephone customers in the selection and acquisition of needed products.

Job Duties:
  • Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.
  • Use electronic and published catalogs to provide product, pricing and availability information to customers.
  • Follow company pricing and credit guidelines
  • Quickly solve customer problems
  • Retrieve orders from warehouse quickly and accurately
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products
  • Promote and sell overages, damaged and discontinued items
  • Handle customer complaints and returns, while showing a positive attitude
  • Keep merchandising and counter areas clean and attractive
  • Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor
  • Assist in scheduled physical inventory counts
  • Drive sales activity through outbound sales calls as directed by management
  • Participate in company-sponsored sales promotions
  • Work with other departments to resolve customer service issues in a timely manner
  • Accurately use order entry, computerized systems and other technologies as required
  • Perform other job duties as required by management
  • Follow company policies and procedures
  • Attend product training meetings
  • Pulling, filling, packing and setting up orders for delivery and pickup.
  • Maintain the ability to determine the status of an order at any given time.
  • Follow any special instructions pertaining to any given order at any given time.
  • Receive shipments, log into inventory, maintain inventory through audits.
  • Report any quality or inventory discrepancy issues to the appropriate person.
  • Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up.
  • Operate a forklift safely and efficiently, maintain required certification, perform vehicle safety checks and report discrepancies to supervisor.
  • Assist in keeping facility clean, neat, safe and operating efficiently.
  • Attend product knowledge meetings as required by management.
  • Present a neat and professional image.
  • Assist in keeping facility secure.
  • Maintain proficiency in computerized systems and other technologies as required.
  • Follow company policies and procedures.
Job Requirements:
  • Valid Driver's License
  • Must have prior HVAC

Job Type: Full Time

Pay: Based on experience

PM3

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