Senior Consultant Experience Design

3 weeks ago

Indianapolis, United States Indiana University Health Full time
Job Description

Build your career with IU Health We have an exciting opportunity available for a Senior Consultant Experience Design to join the Nursing Administration team at our Methodist Hospital .

The Senior Consultant Experience Design supports and executes the customer experience strategic plan through the development and implementation of system resources consistent with the core capabilities and practices identified in the plan. Develops project plans, timelines, and goals to deliver frameworks and tools that enable consistent application of plan's core capabilities. Responsible for research, benchmarking and competitive analysis for projects related to core capabilities and consistently models the use of Voice of the Customer to inform experience design deliverables. Facilitates cross functional work groups to hardwire mature experience capabilities and practices consistently across all points of care.

Essential functions include:

•Coaching and consulting with (~30) Managers to support development of key competencies. We need an expert to support knowledge sharing.

•Regular analysis and reporting to support customer feedback and metric understanding. Surveys garner feedback, but this role helps us make meaning if it.

•NRC Health/PowerBI support and conduit for clients. Facilitates needs for leaders, including submitting tickets.

•Service training and support for teams. Creates and supplies per user requests.

•Project management and communication of key regional and system programs and projects.

At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as training, leadership development, promotion opportunities and cross training development. We offer a comprehensive benefits package designed for you, which includes Medical-Dental-Vision, a matching 401K, PTO, tuition reimbursement program, wellness program, and more

•Bachelors Degree Required. Degree in Service Management, Business, or healthcare-related field preferred.
•Masters Preferred.
•5-7 years of relevant experience.
•Experience in service or healthcare related industry preferred.
•Experience with matrix organization and complex work environment.
•Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions.

About Us

  • Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
  • IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
  • A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.
  • With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
  • At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
  • Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.


About the Team

Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

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