Enrollment Coordinator
4 weeks ago
*Position Title*: Enrollment Coordinator
*Hours*: 8am 5pm M-F
*Pay Rate*: $29/hr
*Location*: On-site- San Jose, CA 95119
*Requirements*:
High School
1+ years experience in jobs requiring interaction with health care members/patients/clients/customers
Able to efficiently alternate focus between telephone and non-telephone tasks to support Department operations as dictated by business needs.
Work weekends and company holidays as needed based on business and regulatory requirements.
Bilingual in Spanish, Vietnamese, Chinese, or Tagalog
*Job Description:*
Complete data entry for Medicare paper applications; complete workflow tasks for all Medicare enrollment and disenrollment requests (including for applications received via mail, the Medicare Online Enrollment Center, auto and facilitated web-based submission); complete any associated member reconciliation tasks, including outreach to members if information on application is incomplete; initiate all associated correspondence; complete all of the above accurately, in accordance with the Centers for Medicare and Medicaid Services (CMS) guidelines, and in compliance with any DHCS requirements.
In response to internal and external inquiries and information, and in support of initiatives, work collaboratively with others to analyze, verify and resolve beneficiary enrollment, disenrollment, eligibility, demographics, and primary care provider assignment changes and issues in an accurate, timely, respectful, professional and culturally competent manner; communication may be via inbound call, outbound call, in person, fax, email, mail, or other appropriate communication channel.
Accurately document and code all contacts and follow-up actions for member, provider and other communications and activities in accordance with established guidelines
Track, analyze, validate and process assigned daily, weekly, and monthly enrollment and membership eligibility, integrity, audit, reconciliation/validation, and error reports accurately and in a timely manner.
Identify, investigate, troubleshoot, and report eligibility and enrollment issues, errors and/or discrepancies.
#INDAS
Job Type: Full-time
Pay: $29.00 per hour
Expected hours: 40 per week
Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Application Question(s):
* This position is onsite 5 days a week, are you comfortable working onsite?
Education:
* High school or equivalent (Required)
Experience:
* health care members/patients/clients/customers: 1 year (Required)
* Multitasking between phone and non-phone tasks: 1 year (Required)
Language:
* Spanish, Vietnamese, Chinese, or Tagalog (Required)
Work Location: In person
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