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4 weeks ago

Mission, United States Convergys Full time

Customer Service Representative (Danish-speaking) - On site - Media Industry - BP01 Apply Location: ESP Benalmdena Costa - Plaza Solymar, C.C. Benalmar Local 12 Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: R1551685 Job Description: Er du skarp til at levere kundeservice og har du sans for mersalg? Bliv kundeservicerdgiver for Bonnier i Malaga I vores Bonnier afdeling i Benalmadena str vi for serviceoplevelsen til vores glade abonnementer. Vi er et af Nordens mest kendte mediebrands Blandt andet Illustreret Videnskab, Historie, og Bo Bedre. Vi har fokus p specialmedier, og vi lser vores kunders udfordringer, samt skrddersyer specialtilbud for at forbedre deres oplevelse. Din primre arbejdsopgave som kundeservicemedarbejder vil vre at hndtere indgende opkald fra kunder, hvor du bl.a. hjlper med leverance, betaling samt diverse lsninger. Det er vigtigt, at du lytter til vores kunder. Du skal vre nysgerrig omkring indholdet i vores blade, for at vre s proaktiv og imdekommende som muligt. nsker du en arbejdsdag indenfor kundeservice, hvor hver dag er forskellig? Medens du ikke hndterer indgende opkald samt diverse kontoropgaver, s vil der vre tid til, at du fordyber dig i Bonniers produkter. Det er en stor del af rollen, at man besidder en nysgerrighed og nyder at lse de mange forskellige magasiner. Vi holder os ikke til drejebger samt manuskripter, s man skal vre kreativ for at hjlpe kunden bedst muligt. Du vil blive en del af et lille, kompetent, og hyggeligt team, hvor der altid er god stemning Du vil udvikle dine kommunikative kompetencer og samtidig opn en bred viden. Vi psknner altid et godt stykke arbejde. Vi srger for, at du bliver udfordret i rollen. Kvaliteten af dit arbejde vil direkte afspejles af afdelingens og din individuelle ml, og vi vil altid hjlpe hinanden med at levere god service. Du har mulighed for selv at pvirke din ln gennem provision Du skal have interesse for mersalg til vores trofaste kunder, s de ikke gr glip af vores gode tilbud. Som person er du: En som nsker at give den bedste kundeserviceoplevelse. Der strber efter resultater du er engageret, ambitis, og mlrettet omkring dit arbejde. Som nyder at tnke logisk, ud af boksen, og tager gerne imod en udfordring. Du taler og skriver flydende dansk, samt har kundskab i engelsk korrespondance. Vi tilbyder: Uddannelsesprogram inden for salg, kundepleje og personlig udvikling. Attraktiv lnpakke med grundln og provision uden tag. Betalt trning gennem hele forlbet, samt mentorforlb i de frste 3 mneder. Mulighed for selv at forme din karriere hos Webhelp. Et modent og serist team i hjertet af Benalmdena. Mulighed for at arbejde hjemmefra i Spanien en del af arbejdstiden efter oplringsperioden. START: Tiltrdelse hurtigst muligt ARBEJDSTIDER: Mandag-Torsdag 9-17 og Fredag 9-16 (39 timer / uge). Det er en heltidsstilling, men for ret person er vi bne for deltid efter oplringsprocessen, om det fles relevant. LOKATION: Benalmdena, Malaga R1551685 Language Requirements: Danish (Required), English Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. J-18808-Ljbffr