Family Programs Intake Specialist

2 weeks ago

Memphis, United States Metropolitan Inter-Faith Association Full time

MIFA's mission: Supporting the independence of vulnerable seniors and families in crisis through high-impact programs. Our vision: Uniting the community through service. Our values are to welcome and respect all people, act with integrity, value individual initiative and ability, serve individuals and the community as an act of faith, and balance humanitarian goals with sound business practices. MIFA's leaders and staff are committed to a growth mindset, also known as our MIFA Mindset. Our commitment is to apply MIFA's Rules of Engagement to our discussions and interactions. These guides-the MIFA Mindset and MIFA's Rules of Engagement-serve as reminders that embracing challenges, taking risks, and sharing feedback can lead to higher levels of achievement for all our employees at MIFA. We are convinced that engagement, transparency, and even vulnerability can strengthen our employees and our teams Posting Date: August 30, 2024Closing Date: September 13, 2024Position Summary The Family Programs Intake Specialist will assist individuals and families in crisis who are applying for emergency services assistance, Emergency Shelter Placement (ESP), Coordinated Entry System (CES) and seeking community referral information. Major responsibilities and related tasks Promptly and accurately screen clients for eligibility for financial assistance, assisting those eligible to prevent utilities cutoff or eviction using the current Emergency Services guidelines. Connect families who report being unhoused with internal and external resources for shelter, including mediation with familyComplete the intake application promptly and accurately, completing all required forms to ensure that that client services are effective, timely, and meet all grant compliance procedures Secure all documentation needed to complete the intake in a timely manner for assistance processing Verify that clients are eligible for the appropriate assistance by securing documentation of need and other required documents, verifying the validity of the information given by the client by written and/or collateral contact with the third party as needed Collaborate with outside sources on behalf of clients, such as MLGW, landlords, mortgage holders, shelter providers, schools, and other agencies as needed Input client information into the CoactionNet database to prevent interruption of utility services or eviction and track shelter placement and referralsMaintain client information in a secure file, ensuring that confidential information is secure Enter client data into the computer accurately daily and timely to generate requests for assistance payments and referral to emergency shelter and other programs Upload client documents into database Check MLGW accounts, tax assessor records, W-9, and vendor information for accuracy Engage and communicate with a diverse population of individuals and families in crisis to provide customer service.Check email and voicemail in a timely manner to ensure client services are completed effectivelyProvide professional and helpful customer service by providing appropriate referrals to community resources to ensure that clients get the services they needTroubleshoot, seek out errors, and monitor database entry accuratelyContact local area food pantries to verify food availability and hours of operationProvide available food pantry information when requested by client(s)Operate and respond courteously and promptly the phone line for Emergency Services Help Desk and serve as back-up in processing applications for families seeking assistance through the ESP programAnswer all calls and email messages daily and return messages on the help desk line. Manually input ES applications for clients who have no computer access, as neededReview ESP Applications and return calls to families who report needing shelter. Conduct assessments and direct family to appropriate internal and community resourcesEnter families seeking RRH in CES System as appropriateServe as the primary person to monitor and check the on-site document drop box ensuring relevant documentation is retrieve promptly and routed appropriatelyCheck drop box a minimum of two times per dayEnsure all documents received are given to the correct intake specialist either in person Assist with ESP/CES process in the event of staff shortages, uptick in applications, or as neededRequirementsQualifications Associate's degree or two years' post high school education Two years of office or customer service experience Two years of experience in a social service environment, preferredProficient with various communication systems (computers, email, net books, telephones, scanners, etc.), and software (Microsoft Office: Outlook, Word, Excel, and various database systems) Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move 15 to 25 pounds. Specific vision abilities required by the job include close vision, distance vision. Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required. MIFA employment guidelines MIFA is an equal opportunity employer. MIFA is a non-smoking facility.Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job. Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver's license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute. To Apply: Job Opportunities (mifa.org) Human Resources Department910 Vance Ave/Memphis, TN 38126Mifa.orgSalary Description Starting at $18.50

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