Front Desk Agent

1 week ago

Westlake Village, United States Westlake Village Inn Full time

Job Type

Full-time

Description

Are you passionate about delivering exceptional guest experiences and being the face of a luxury destination? Westlake Village Inn is seeking a dynamic and personable Front Desk Agent to join our dedicated hospitality team
About Us:

Westlake Village Inn is a renowned, family-owned resort offering elegance, tranquility, and world-class service in the heart of Westlake Village. With lush gardens, charming accommodations, and a variety of dining experiences, our mission is to provide every guest with a memorable stay.
Key Responsibilities:

  • Greet and welcome guests upon arrival with warmth and professionalism.
  • Handle check-ins, check-outs, and room assignments efficiently.
  • Assist guests with inquiries, requests, and reservations, ensuring personalized service.
  • Maintain accurate and organized guest records.
  • Collaborate with housekeeping, maintenance, and management to ensure seamless guest experiences.
  • Handle guest complaints with poise, resolving issues promptly.
  • Provide information about hotel amenities, local attractions, and dining options.
  • Process payments and provide detailed billing.
Why Work with Us?
  • Competitive pay and comprehensive benefits.
  • Opportunities for professional development and growth within the hospitality industry.
  • A supportive, team-oriented work environment in a stunning resort setting.
  • Employee discounts on dining and accommodations.
If you're ready to embark on a rewarding career in hospitality, we'd love to meet you Join us in creating unforgettable guest experiences at Westlake Village Inn.

Requirements

What We're Looking For:
  • Outstanding customer service skills with a passion for hospitality.
  • Ability to multi-task and work in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Prior experience in a similar role preferred but not required - we're willing to train the right candidate.
  • A positive attitude and professional appearance.
  • Proficiency with hotel management systems (preferred, but not essential).
  • Availability to work flexible shifts, including weekends and holidays.

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