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Food Runner

3 months ago

Washington, United States Muckleshoot Casino Full time

Washington Muckleshoot Casino Resort 2402 Auburn Way S Auburn, WA 98002, USA Competitive salary at $16.27/hr + tips with discretionary performance bonuses 2x a year Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Variety of additional voluntary benefits and retirement plans. GET TO KNOW THE ROLE The Food Runner provides fast and courteous service of prepared food to guests and ensures the quality of food presentation per established standards. All duties are to be performed within the guidelines of casino policies and procedures, and internal controls and standards. WHAT YOU’LL DO Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism. Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort. Assemble food order at the expeditor station or assist Chef/Sous Chef with assembling food orders, ensure orders are prepared according to the description on the servers’ ticket. Prompt delivery of food from kitchen to guest in a professional manner and in accordance with service standards. Assist food servers and bussers by clearing used dishes and refilling beverages. Perform side-work, and any other opening or closing duties as required. Ensures that wait staff stations and expediting areas are clean and maintained throughout shift. Alert management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction. Communicate any additional requests from guests to the food server immediately. Create, maintain, and facilitate a positive work environment; promotes positive team member relations and reports issues to the appropriate personnel. Other duties as assigned. WHAT YOU’LL BRING Ability to obtain a Class III B gaming license. Food service experience preferred. Customer service experience and/or training preferred. HOW YOU’LL BE SUCCESSFUL Knowledge of health & safety standards, and safety regulations as required. Ability to demonstrate a well-groomed presence and always maintain a professional appearance and attitude. Ability to follow specific instructions, both oral and written. Read, write, and speak English fluently. Ability to provide excellent guest service. Ability to work various shifts. WHAT TO EXPECT Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation. Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/move, push or pull up material or boxes necessary to the job function, with or without assistance. Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor. Genuine & Pride – As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together. Guest-Centered Hospitality – Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in. Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means. #J-18808-Ljbffr