Intake Coordinator

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team

JOB DESCRIPTION:

SUMMARY OF POSITION

The Intake Coordinator is the point of contact for potential clients for the Steven A. Cohen Military Family Clinic. This position is responsible for managing and executing intake calls and face-to-face screenings with potential clients, with focus being on post 9/11 veterans and their families in the community. The Intake Coordinator will additionally administer and complete appropriate initial paperwork, psychometric screeners, and health record documentation to support clinical staff for ongoing treatment of the client. The intake coordinator will work with a multi-disciplinary team of clinic staff for case assignments, consultations and care coordination.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct telephonic triage and schedule initial intakes with Veterans and/or their family members.
• Document detailed intakes in the electronic health records (EHR) system; maintain comprehensive client referral tracking system; prepare reports as requested by the Clinic Director.
• Meet regularly with the Clinic Director and clinic multi-disciplinary team to coordinate case assignments and report referral-to-admission conversion rates, screener completion rates, etc.
• Provide ongoing program evaluation to the Clinic Director for continuous growth and quality improvement efforts.
• Refer, as appropriate, to local community resources and provide warm hand-offs for Veterans and families needing external referrals.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrate exceptional customer service.
• Outstanding organizational, interpersonal and communication skills.
• Outgoing, pleasant, professional manner that clearly represents the mission and goals of the Military Family Clinic.
• Demonstrate an ability to communicate clearly and effectively via oral or written means.
• Ability to present a professional and positive demeanor to clients, staff, and the general public.
• Capacity to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations.
• Proficiency with Word, Excel, Publisher, Access and PowerPoint preferred.
• Capability to work independently, manage work priorities and to evaluate and create solutions to work related problems.
• Ability to think analytically and make appropriate treatment recommendations.
• Skill in negotiating clients down from stressful situations and maintain composure during potential crisis situations.
• Ability to assist clients in navigating treatment options. Knowledge of community resources.
• Knowledge of mental illness and mental health diagnoses required.
• Knowledge of various treatment modalities and methods preferred.

QUALIFICATIONS

Education Level

Bachelor's degree in Social Service field required.

Years of Experience

• 3+ years post-Masters intake coordination and/or case management preferred.
• Prior experience in serving the military community and/or veteran administrative organizations required. Military background preferred.

Certification/Licensure

Driver's license with clear record required. Must have daily use of a vehicle.

PHYSICAL REQUIREMENTS

Standing - 10%

Sitting - 90%

Squatting - Occasional

Kneeling - Occasional

Bending - Occasional

Driving - Occasional

Lifting - Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:
Full time

Pay Range:
$24.38$34.18

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

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