Level 2 Tech for Managed IT Services Provider

3 weeks ago


Los Angeles, United States Alcala Consulting Inc Full time

Alcala Consulting, Inc. is a rapidly growing Managed IT Services provider located in California. We are looking for a Level 2 Tech to join our team. In this role, you will be responsible for providing technical support and troubleshooting services to our clients. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service.
Responsibilities

  • Take ownership for resolving client support issues from initial ticket logging through to management of the total resolution
  • Utilize tools and documentation provided as necessary in resolving technical issues
  • Respond to client support requests (tickets) and field inquiries in a timely and effective manner by answering known questions and remediating technical problems
  • Effectively use escalation procedures as necessary
  • Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintaining reliable infrastructure
    Main duties:
  • Manage day-to-day administration of server operating systems, file structures, and directory services
  • Manage software distribution and updates
  • Monitor servers
  • Monitor logs for firewall and intrusion-detection systems
  • Perform configuration, installation and monitoring duties
  • Configure, troubleshoot, and remediate system and file backups
  • Maintain systems through installation of updates, service packs, and hot fixes
  • Perform high-level diagnostics and Tier 2 support
  • Create and/or update internal Knowledge Base documents as needed
  • Create and provide reports for management as needed


Requirements

At least four years overall work experience in Client/Server system administration
U.S. Citizenship
Excellent references.
Ability to lift 60 lbs.
Valid Class C California driver's license
A reliable car with insurance.
Be able to pass an in depth background screening. Be able to pass a driver's license background screening.

Must have high attention to detail and must be very organized
Experience working for a Managed Services Provider (MSP) is preferred
Experience in Client/Server network configuration
Critical Thinking and Problem solving skills
Working knowledge of networking concepts
Must have demonstrative experience with Active Directory, DNS, DHCP
Must have exemplary customer service skills and impeccable phone etiquette
Will be required to do shift work to support a 24 x 7 operation
Must be able to work effectively individually and in a team environment

Benefits

Paid Medical, Dental, Vision, and Life Insurance
Paid Holidays
Paid Time Off
401K Matching

  • Los Angeles, United States eTek IT Services, Inc. Full time

    Job DescriptionJob DescriptionTechnical Project Manager – Enterprise ServicesLocation : RemoteW2 ContractLooking for someone with an Infrastructure PM background (Network engineering, ITSM, Helpdesk, Security, etc.) and can work in a hybrid Waterfall/Agile environment.Location:& San Francisco ideally. Will consider remote for the right...


  • Los Angeles, United States eTek IT Services, Inc. Full time

    Job DescriptionJob DescriptionTechnical Project Manager – Enterprise ServicesLocation : RemoteW2 ContractLooking for someone with an Infrastructure PM background (Network engineering, ITSM, Helpdesk, Security, etc.) and can work in a hybrid Waterfall/Agile environment.Location:& San Francisco ideally. Will consider remote for the right...

  • CT Tech

    1 week ago


    Los Angeles, United States Level One Personnel Full time

    Job DescriptionJob DescriptionCT Tech Location: Los Angeles, CAHours: 5 x 8 (3:30pm-12am) Local Pay: $71/hourTravel PayHourly: $31/hourStipend: $1,70140hr Gross: $2,94148hr Gross: $3,437Start Date: 6/17Contract Duration: 13 weeksPOSITION SUMMARY:Responsible for performing a complete range of CT exams. When necessary, acts as lead and assists in the...

  • CT Tech

    9 hours ago


    Los Angeles, United States Level One Personnel Full time

    Job DescriptionJob DescriptionCT Tech Location: Los Angeles, CAHours: 5 x 8 (3:30pm-12am) Local Pay: $71/hourTravel PayHourly: $31/hourStipend: $1,70140hr Gross: $2,94148hr Gross: $3,437Start Date: 6/17Contract Duration: 13 weeksPOSITION SUMMARY:Responsible for performing a complete range of CT exams. When necessary, acts as lead and assists in the...


  • Los Angeles, United States eTek IT Full time

    Job Description Job Description Technical Project Manager – Enterprise Services Location : Remote W2 Contract Looking for someone with an Infrastructure PM background (Network engineering, ITSM, Helpdesk, Security, etc.) and can work in a hybrid Waterfall/Agile environment. Location: & San Francisco ideally. Will consider remote for the right...


  • Los Angeles, United States Highstreet IT Full time

    The Service Desk Analyst is the central point of contact between the customer and Highstreet's service delivery organization. The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing useful status updates is necessary as...


  • Los Angeles, United States STAND 8 Technology Services Full time

    STAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan. The Deskside Analyst role is an exciting opportunity to be a part of a Global Support Team supporting 2 TV stations located in Downtown San...


  • Los Angeles, United States Highstreet IT Full time

    The Service Desk Analyst is the central point of contact between the customer and Highstreet's service delivery organization. The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing useful status updates is necessary as...


  • Los Angeles, United States Highstreet IT Full time

    The Service Desk Analyst is the central point of contact between the customer and Highstreet's service delivery organization. The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing useful status updates is necessary as...

  • Tech 2

    3 weeks ago


    Los Angeles, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionEXPRESS EMPLOYMENT PROFESSIONALS IS THE LARGEST PRIVATELY-OWNED STAFFING AGENCY IN THE COUNTRY: Our client in Chatsworth is looking for Tech 2  Key Performance Deliverables: Assemble, install, maintain, and repair mechanical and electrical equipment within a manufacturing environmentUse hand tools and mechanical equipment to...

  • Entry Level Manager

    1 week ago


    Los Angeles, United States Origin Management, inc. Full time

    We are looking for 5 individuals to join our team as the Entry Level Manager! We grow solely organically, so every employee starts off Entry Level and is provided the opportunity to grow as far as they'd like with us. Through our thorough training program, we are looking for someone who is looking to work hard, learn a lot, and take charge of their career....


  • Los Angeles, United States Marriott Full time

    Additional Information Level 2- Group Job Number 24038369 Job Category Sales & Marketing Location The Ritz-Carlton Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management JOB SUMMARY The position is accountable for proactively soliciting and handling sales...

  • Sales Manager Level 2

    24 hours ago


    Los Angeles, United States Marriott Full time

    Additional Information Level 2- Group Job Number 24038369 Job Category Sales & Marketing Location The Ritz-Carlton Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management JOB SUMMARY The position is accountable for proactively soliciting and handling sales...


  • Los Angeles, United States Tech Mahindra Full time

    About Tech Mahindra : We are what we do Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates and the society to Rise. We are a USD 5.1 billion organization with 150,200+ professionals across 90 countries helping 1058 global customers, including Fortune 500 companies. We are focused on leveraging...


  • Los Angeles, United States Central California Alliance for Health Full time

    We have an opportunity to join the Alliance as the Provider Network Development Manager within the Provider Services Department, leading the Provider Network Development team. **We are filling one position and it will require regular and ongoing travel within all Alliance service counties (Santa Cruz, San Benito, Merced, Mariposa, Monterey) ABOUT THE JOB The...


  • Los Angeles, United States ICR Staffing Services Full time

    Job DescriptionJob DescriptionOverview:We are seeking a highly skilled and NETA certified Industrial Electrician to join our team. The ideal candidate will have expertise in electrical systems, equipment, and components in industrial settings. As a NETA certified professional, you will play a crucial role in ensuring the safety, reliability, and efficiency...


  • Los Angeles, United States ICR Staffing Services Full time

    Job DescriptionJob DescriptionOverview:We are seeking a highly skilled and NETA certified Industrial Electrician to join our team. The ideal candidate will have expertise in electrical systems, equipment, and components in industrial settings. As a NETA certified professional, you will play a crucial role in ensuring the safety, reliability, and efficiency...


  • Los Angeles, United States Marriott International Full time

    Job DescriptionJOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Conducts day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of...


  • Los Angeles, United States Tech Holding Full time

    Job DescriptionJob DescriptionAbout us:Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held...

  • Sales Manager

    1 week ago


    Los Angeles, United States High-Tech Professionals Full time

    Sales Manager Job ID: 1831 Location: Los Angeles, CA and Boston, MA Type: Permanent Status: Closed Key Skills: Sales Manager, Engineering, Chip, Technology, Offshore, Consultative selling, presentations, C Level, C-Level Description: Seeking high performers to generate new business from new Clients. The candidate must have experience selling in a Offshore...