Lead Maintenance Technician

Overview KETTLER is one of the largest multifamily development, investment, and property management companies serving the Mid-Atlantic and Southeastern regions of the United States. As a vertically integrated and award-winning company, KETTLER is consistently ranked among the TOP MULTIFAMILY OPERATORS IN THE NATION, delivering quality services to clients and showcasing top-tier expertise in the property development space. This is a permanent position which allows you to travel to various KETTLER sites to lead progress of daily operational needs. KETTLER currently has an opening for a Regional Operations Specialist - Lead Maintenance Technician, based in the DC Metro area. This role assists in leadership of maintenance operational success throughout the KETTLER portfolio and requires local and multi-state travel. If you have an excellent work ethic, a passion for helping people, and want an opportunity to learn and grow in your career in a positive, family-like culture, KETTLER is the place for you. The Regional Operations Specialist - Lead Maintenance Technician, under the direction of the Regional Operations Specialist - Area Manager, must be able to quickly adapt, assess needs, provide multi-site leadership, demonstrate excellent customer service, and assist in maintaining all aspects of community curb appeal, preventative maintenance, resident and common area service requests, and physical site operations. Responsibilities Serve as a brand champion and subject matter expert in the KETTLER platform. Lead by example to maintain a professional image, positive climate, and contribute to a high-performing, engaged, customer-focused team. Deliver a positive customer experience, quality living environment, and the achievement of property goals. Mentor team members throughout the portfolio. Perform repair of all apartment/building interior and exterior areas. Conduct community walks/inspections and contribute to maintaining company and brand standards throughout all aspects of the community. Participate in property/ground upkeep, preventive care, and maintenance projects, including capital improvements. Sustain peak efficiency operation levels for all property components. Support Maintenance Manager in managing maintenance budgets, ordering necessary supplies, other administrative tasks, and achieving budgeted NOI. Respond to resident requests for service within the areas, including HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within established standards; escalate as necessary. Demonstrate high-level customer service by treating residents and others with respect, responding to maintenance-related questions and concerns in a thoughtful, professional manner, and completing assigned work orders with efficiency and urgency. Perform Preventative Maintenance inspections and repairs to sustain peak efficiency operation levels for all property components. Complete the make-ready process to prepare vacant apartment homes for leasing and new move-ins by conducting pre-move-out inspections, creating a punch list of necessary maintenance work, scheduling vendors and contractors, obtaining needed supplies, and inspecting completed work. Maintain a working cell phone to perform administrative tasks, stay connected with the community team, and take calls for after-hours emergency maintenance (including nights and weekends on a rotational basis). Utilize company guest suites/resources as available to minimize travel expenses. Other duties as assigned. Qualifications 3+ years of experience in the maintenance field. Current, valid drivers license. Universal EPA/CFC Certification. Proficiency in appliance, electrical and plumbing repair. Strong understanding and experience with HVAC repair. Excellent English communication skills, both verbal and written. Must be responsible for taking calls for after-hours emergency maintenance, including nights and weekends on a rotational basis. Personal/reliable transportation to get to work and respond to on-call emergencies. Ability to walk the grounds and apartments, ascend stairs, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities. Working knowledge of applicable Landlord-Tenant Laws, Fair Housing mandates and other legal issues affecting property management. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Get notified about new Maintenance Technician jobs in McLean, VA. #J-18808-Ljbffr