Logistics Coordinator

Cryoport, Inc. is redefining temperature controlled supply chain support for the life sciences industry by continually broadening its platform of solutions, serving the biopharma, reproductive medicine and animal health markets.

Logistics Coordinator, Air Export

1 PM to 9 PM, Monday through Friday

CRYOPDP is a successful, growing company owned by Cryoport, Inc., a NASDAQ listed company (CYRX). Cryoport, Inc. are global leaders in Cell and Gene therapies. Bluebird Express, a CRYOPDP company, provides quality Domestic and International transportation services.

Our U.S. International Logistics team is seeking an Export Coordinator with 2-4 years experience in air freight forwarding.

Overall Mission

The Logistics Coordinator is responsible for organizing international shipments in line with temperature-control requirements and the Group QA & EHS policies. This role is accountable for the most appropriate transport solution in accordance with the CRYOPDP premium service offer and the customer's requirements: route, sustainable mode of transport (air, train, road, multimodal), transit time and cost.

Main Contribution, to provide operational excellence

Communicate daily with warehouse staff to provide packaging and related services

Coordinate all activities related to cargo pick up from any point in the U.S. and delivery to ports of export, request bookings with airlines, AES filing, export documentation (commercial Invoices, etc.)

Preparation of import/export documentation in accordance with U.S. regulations and in compliance with government agencies for each shipment

Utilizing in-house systems to produce shipping documentation

Coordinate routing of all outbound export shipments and send pre-alerts to destination offices and agents in a timely manner

Job file invoicing/billing (transfer all the information required for ensuring the accuracy of the billing process)

Operational housekeeping, to ensure the shipping file is updated accordingly; including but not limited to Post Flights, PODs, Docstore (internal archiving system)

Entering consignment notes into TMS

Monitoring shipment progress/update milestone in TMS

Liaise with CRYOPDP vendors for updates, cost, routing options etc.

TCP and TCV recognition and management

Ensure the growth of retained customers to maximize / increase amount of business carried for every customer

Manage all queries complaints are investigated and responded to promptly, both from external, internal customers and suppliers

Guarantee efficient response to customer issues & complaints.

Showcase unique service features of CRYOPDP to increase value added solutions to customers

Increase dependency for customers to ensure CRYOPDP are the sole provider they use across all modes

Meet administrative KPIs

On time-in-full service performance %

Number of temperature deviations

Number of airline and customs delays

Number of CAPAs (Corrective Action Preventive Action)

Internal stakeholders and customers feedback

Specificity on the job

Work schedule is 5 days a week, 8 hours a day, 4 PM to Midnight

Standard shift is Monday to Friday, but due to the nature of our 24/7 operation you will be required to assist with occasional out of hours cover.

Start times may vary.

Work hours and shifts are subject to change depending on operating business conditions and needs.

Employee may be required to work overtime, holidays or weekends.

Must be available to respond to emergencies as a first responder.

Specific experience & knowledge required for this role:

Proficiency in CargoWise preferred

Interpersonal skills (Essentials)

Compliant with GDP, HMRC, MHRA, IATA, CAA guidelines.

Knowledge in dangerous goods regulations, passenger and cargo airlines.

Import/Export license and demonstrate experience with Controlled Drugs.

Commercial acumen (customers/performance profitability)

Customer centric with a strong ability to creatively solve problems and make it happen

Excellent organizational skills and an ability to prioritize and manage high workloads in challenging situations and meet deadlines

Ability to make considered and consistent decisions

Strong desire to work for a company that has a mission to improve the health of people around the world.

Team Player

CRYOPDP, a Cryoport company, is an Equal Opportunity Employer providing a collaborative work environment with exceptional company culture and a team that is moving science ahead.

Benefits include competitive compensation, exceptional Health benefits package, insurances, 401K with company match and company equity.

Compensation: $60K-75K commensurate with experience

About Us Cryoport, Inc. is redefining temperature controlled supply chain support for the life sciences industry by continually broadening its platform of solutions, serving the biopharma, reproductive medicine and animal health markets. Through its family of companies Cryoport Systems, MVE Biological Solutions, CRYOPDP and Cryogene Cryoport provides strategic solutions that will support the growing needs of these markets.
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