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Product Quality Engineer

2 months ago

San Jose, United States Cisco Full time
Application window has been extended and expected to close 8/25/2024 Who We Are

The Silicon Operations team's vision is to enable a world class Silicon Supply Chain Operations team to service Silicon component needs of Cisco's core businesses as well as the emerging components business. We are an exciting team that works in a fast-paced, start-up type environment with a mission to scale Cisco's Silicon-One business.

Who You'll Work With

You will work with Product Development, Product Engineering, Customer Quality Engineering, Reliability Engineering, Product Operation, Manufacturing Operation teams as well as manufacturing partners to ensure product quality meets or exceeds the target quality, reliability requirements and performance metrics that are committed to the business. You will have the ability to inspire change and improve product quality in collaboration with a diverse multi-functional team while making a difference to Silicon One's customers.

Who You Are
  • You excel at data analytics, can transform and model data with the goal of discovering useful information, suggesting conclusions, and supporting decision-making. You have good knowledge and understanding of how to measure and improve quality.
  • You can apply your knowledge in quality methodologies and tools to lead individuals and teams to resolve root cause of failures and ensure implementation of closed loop action.
  • You can distill technical risk and provide an assessment and recommended path forward to maintain customer satisfaction and the quality of Silicon One products.
  • You can also determine if appropriate screens or containment actions should be implemented based on failure mechanisms and data analysis until such time that long term corrective action(s) are put in place.
  • You can prepare technical reports and detailed failure analysis, summarize key take-aways, and communicate overall quality status with multi-functional teams in an effective manner.
  • You are experienced with change management/implementation, qualifications, product or process transitions and the understanding of electronic manufacturing processes.
What You'll Do

You are the advocate for end-to-end product quality from New Product Introduction Quality and Field Quality. As the champion for quality, you drive quality improvement efforts, and are closely engaged with internal and external partners to achieve this objective.

In this role:
  • Analyze data, seeking to identify trends in product quality performance, see opportunity for improvement from failure analysis, and provide data insights and visualization to assist engineering with the pursuit of root cause and closed loop action to product design and/or process solutions.
  • You are the quality representative on critical issue teams and assist in the management and closure of quality excursion, field or customer issues included.
  • You are responsible for Quality Planning and ensuring that Product Compliance meet approved standards.
  • Manage the Change Management process with associated Risk assessment
  • Interface with stakeholders on Customer Incident reports
  • Review and participate in Material Review Boards
  • You must analyze and review data from the factory and compare it to field trends, to lead factory yield performance (DPPM).
Minimum Qualifications:
  • A Bachelor of Science degree from an accredited university in Engineering (Electrical) or related field.
  • Minimum 5 years of experience in quality engineering
  • Minimum 4 years of experience in Semiconductor product design, manufacturing assembly, test process, supply chain and failure analysis.
  • Experience with statistical analysis knowledge, working with large data sets, analytical tools, and capacity to present key findings.
  • Experience working with Manufacturing Operations, Assembly Process, Test Process, and Product Engineering teams to analyze yield loss and field failure.
Preferred Qualifications:
  • Understanding of networking application and testing is a plus.
  • Six Sigma Green Belt certification or Black Belt certification (desired)
Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.

#CiscoSiliconOne