Chargeback Specialist
2 weeks ago
Specialist position in the Chargeback Department. This position will make sure that all Chargebacks are processed correctly and on time according to Chargeback Department policies
Essential Job Functions:
Review and post claims
Audit claim creation for accuracy
Edit assignment numbers on the AR aging relating to deductions, credits or repayments
Monthly report of repayments received
Train new hires - Backup
Point of contact for questions, issues, research requested by internal Collections department
SAP testing
Monthly assignment reconciliation
Ensure damage credits are being handled by each A/R clerk
Review and add remarks to Weekly Amazon Claim Status report
Commissions (monthly): Calculate commissions, submit invoices for approval, create commission accrual
claims
Penalty accrual (monthly): Audit claims for blank category or claim reason coding and create true up claims for
accrual
Journal entry & Schedule for Spoils reserve
Follow up with Operations/Customer Operations for approval of outstanding claims
Impose claim escalation policy
Escalate, suggest resolution, and manage ongoing customer issues needing resolution
Innovate or suggest department process/procedure improvements or changes
One on one meetings with A/R clerks to go over workload and progress
Create and/or update Standard Operating Procedure’s documents
Create and manage tasks on ClickUp
Position Requirements:
SAP experience preferred
Intermediate Excel
High school diploma is required
Some college education (especially accounting) preferred
Must be detail oriented and able to work in a fast-paced, high-volume environment in an efficient manner
Positive attitude and willingness to learn
Good communicator, not afraid to ask questions, follow up and problem solve
Good verbal & written communication skills (Writing sample will be required)
Must be a team player and willing to assist other team members and various departments
Must be able to recognize and meet deadlines and volume goals (must be results oriented)
Must be able to work independently with minimal supervision
Must be able to research, problem solve and identify solutions
Ability to multitask and appropriately prioritize
Pay Range: $25/hr
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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