Card Services Team Member, Marlborough

4 weeks ago

Marlborough, United States Digital FCU Full time

** Card Services Team Member, Marlborough**

**Job Category****:** Card Services **Requisition Number****:** CARDS03578 Showing 1 location **Job Details**

**Description**

**Schedule: Monday - Friday, 8:00 - 5:00 and alternate Saturdays 9:00 - 3:00**

**Summary/Objective:**Provide members with a high level of support services in a friendly, efficient and timely manner. Support the handling of products and services offered to our members. Assist the Card Services Department in achieving service goals. Process Fraud Dispute Service Requests and Card Re-issue Service Requests from assignment through the finalization process.

**Essential Functions:**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Provide support, service, and research for Members and other departments within DCU.

* Process disputes, as assigned in regard to Fraud Cases.

* Duties include but are not limited to: Plastics Processing, personal GL Reconciliation & Dispute Processing as it relates to compliance and regulatory standards.

* Review individual cases within Visa DPS for representments in accordance with Regulation E/Z and Visa timeframes.

* Answer incoming Hunt Line(s) calls in a professional manner.

* Perform other job-related duties as assigned by Manager(s).

* Identify areas of risk and recommend appropriate actions.

* Perform other job-related duties as assigned.

**Other Duties:**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Job Competencies:**

* Strong written and verbal communication skills

* Applied learning

* Dependability

* Interpersonal skills

* Member focus

* Technical/professional knowledge and skills

* Planning and organization

* Teamwork

* Ethical conduct

* Ability to handle multiple priorities

* Initiative

**Education and Experience Requirements:**

* Six months to one year related experience, financial institution preferred.

* Prior customer service experience.

* Strong PC Skills with an emphasis on Microsoft Office.

* Prior experience working with Fraud disputes or the equivalent of in a related field.

**Additional Eligibility Requirements:**

**Supervisory Responsibility:**This position has no supervisory responsibilities.

**Work Environment:**This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

**Physical Demands:**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms.

**Travel:**The Card Services Department is in both the Marlborough Operations Center and Chelmsford Operations Center. All Card Services Team Members will be required to occasionally travel between these two buildings.

**Service Excellence: The DCU Way:**

All employees are expected to provide service excellence the *DCU Way* through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCUs culture:

* People come first

* Do the right thing

* Make a difference

**Bank Secrecy Act (BSA):**All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.

**We are proud to be an EEO/AA employer M/F/D/V.**

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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