Room Attendant

1 month ago

New York, United States HYATT Hotels Full time
Summary:
To clean guest rooms as assigned ensuring the hotel and Thompson's established standards of cleanliness are met. Responsible for reporting any maintenance deficiencies and handling guest's requests or complaints. Ensures the confidentiality and security of all guest rooms.

Essential Job Functions:
  • Always treat guests with courtesy and respect in a variety of situations.
  • Honesty & Integrity.
  • Respond to all guest requests appropriately. Always greet our guests warmly with a smile, address them by name at all times.
  • To be mindful of the importance of personal hygiene and grooming.
  • Adhere to hotel Health and Safety guidelines.
  • Ability to work under pressure and in a fast paced environment.
  • Use correct cleaning chemicals for designated surfaces, according to OSHA/GHS regulations and hotel requirements.
  • Clean assigned guest rooms by priority, as indicated by the HotSOS /REX handheld.
  • Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely inside room while cleaning.
  • Empty trash containers and recycling bins.
  • Replenish and place collateral, including but not limited to in room dining menus and magazines inside the guest rooms.
  • Remove all dirty terry and replace with clean par to designated layout.
  • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
  • Replace dirty bed linen and make up bed with clean linen.
  • Replace laundry bags and slips.
  • Turn showerhead inward after cleaning the bathtub.
  • Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
  • Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
  • Dust Air vents in bathroom and bedroom
  • Realign furniture to floor plan.
  • Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
  • Check under bed(s), chairs and sofa for debris and remove if present.
  • Opening and closing of sofa beds; and making up sofa beds as beds according to hotel standards.
  • Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
  • Inspect all guest rooms during cleaning processfor possible pests and report any concerns to Management immediately (as in checking mattresses, duvets and pillows for pests)
  • Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
  • Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.
  • Ensure presence of fire safety placard, and DND sign. Inspect condition and replace as needed.
  • Vacuum throughout entire room and spray room with deodorizer.
  • Replace in-room coffee and coffee products when necessary.
  • Properly clean in-room coffee machine after use.
  • Offer assistance and information to our guests.
  • Update status of rooms cleaned on assignment sheet/punch cleaned room in the phone system.
  • Communicates guest rooms with DNDs and guests refusing service to Manager.
  • Cleans guest rooms with new hires and mentors new Associates throughout the training process.
  • Mentors Newly Hired Associates throughout the training process.
  • Updates cleaned status on handheld device via REX software to indicate that rooms are ready for inspection.
  • Completes deep cleaning of guest rooms when needed.
  • Complete pest training on an annual basis.
  • Proper use of PPE on a daily basis to ensure compliance with all safety procedures.
  • Ensure guest room doors are properly secured during and after cleaning of guestrooms.
  • Ensure doors leading to the BOH are secured at all times.
  • Communicates with guest, using guest's nameto inquire about stay and any needs that guest may have and fulfills such needs when applicable.
  • Ensures Room Attendant cart & Linen Closetis maintained in a clean and organized manner.
  • Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
  • Nightly cleaning of cleaning rags and running the washing machine.
  • Travel to different floors to complete the daily quota based on business needs.
  • Ensure security of any assigned guest room keys and call loss prevention officer immediately for any lost and found items from guest rooms.
  • Removes room service tables and trays from guest rooms.
  • Handle guest complaints immediately to ensure guest satisfaction, and ensure issues are communicated to a manager immediately via the REX handheld.
  • Report any damages or maintenance problems to your management team.
  • Report any rooms that have been smoked in to a manager immediately.
  • Knowledgeable of hotel fire and emergency procedures.
  • Adhere to Lost and Found policy including key control.
  • Successful completion of the training process.
  • Other essential room cleaning duties as operations change in the future, to include but not limited to performing turndown attendant's duties due to business needs.
  • Ability to complete full section on a daily basis to Thompson Hotels, AAA 5 diamonds, and Forbes 5-star standards.
  • Any additional duties as directed by management.
  • Provide full service of guest rooms upon request. Perform all the functions of a Room Attendant and Houseperson as needed and warmly greet all of our guests.
  • Provide water and ice to our guests.
  • Offer amenities to guests such as extra towels and pillows.
  • Change linens and turn down the bed.
  • Freshen-up/clean the room.
  • Turn on the television and music to a soothing and relaxing channel; draw the curtains close.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Must be fully vaccinated in accordance with NYC vaccine mandate.

$29.15 - $38.87 hourly

Qualifications:
Qualifications/Skills:

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential:

  1. Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
  2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
  3. Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately a minimum of 14 credits ).
  4. Punctuality and regular and reliable attendance.
  5. Interpersonal skills and the ability to work well with co-workers and the public.
  6. Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).
Desirable:
  1. One - two years prior experience in cleaning hotel guest rooms.
  2. Prior guest relations training.
  3. Knowledge of proper chemical handling.
  4. High School graduate or equivalent vocational training.


Essential Physical Abilities:
  • Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
  • Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 50 lbs.
  • Ability to push or pull a vacuum and wheeled carts weighing up to 100 lbs.

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