Customer Service Representative
4 weeks ago
Transit Customer Service Representative Under general supervision, provides information and assistance to passengers and the public about transit services, including route and scheduling information; processes personalized transit trip requests; distributes transit information materials; assists with public information programs; sells transit passes; issues identification cards; performs clerical functions; and helps with community outreach events. Essential Duties/Responsibilities Provide excellent customer service in person, by phone, and in writing, handling inquiries, complaints, compliments, and feedback. Offer accurate information on routes, schedules, fares, stop locations, and regional transit connections. Assist customers with Clipper cardsactivating, adding value, and explaining card/app use. Manage lost-and-found inquiries and guide customers through claim procedures. Complete and track Customer Service Forms (CSFs) for follow-up and resolution. Support administrative tasks such as data entry, filing, mailings, and supply orders. Provide trip-planning help using online tools (such as Google Maps) and specialized transit software. Maintain up-to-date reference materials on routes, fares, policies, and promotions. Assist paratransit (County Connection Link) with general inquiries and ID processing. Responsible for handling cash transactions and processing credit card payments. Maintain a professional demeanor with coworkers and the public, in a manner that is a positive representation of County. Other duties and responsibilities as assigned. Minimum Qualifications Education and experience equivalent to high school diploma or general education degree (GED) One year experience in either a retail or customer service call center setting involving heavy contact with the public or equivalent combination of education and experience. Valid CA Driver's License Knowledge of customer service procedures such as telephone courtesy and effective ways of explaining and describing services and responding to customer requests, comments, and complaints. Knowledge of relative locations of cities, basic geography, and prominent landmarks in County Connection's service area. Ability to operate standard office equipment such as a computer, phone, and photocopier. Ability to be trained on and then use specialized equipment such as a postage meter, Clipper customer service terminal, and credit card terminal/machine. Basic typing, computer, and phone call handling skills. Knowledge of and ability to use common office computer software, including Microsoft Windows, Microsoft Word, Microsoft Teams, internet browsers (such as Chrome or Edge), Zoom Workplace, etc. Ability to be trained on and then use specialized software and/or web tools for phone call management, real-time bus location and arrival predictions, and logging and tracking customer complaints. Ability to read, interpret, and convey information contained in street maps, route maps, and bus schedules.
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Customer Service Representative
2 weeks ago
Concord, United States Circle K Stores, Inc. Full timeStore 2701868: 8855 Christenbury Pkwy, Concord, North Carolina 28027 Shift Availability. Overnight Job Type. Full time. Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be c Customer Service Representative, Customer Service, Representative, Retail, Service
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Customer Service Representative
4 weeks ago
Concord, United States Driven Brands Full timeDriven Brands is looking for a remote Customer Service Representative located on the West Coast or willing to work West Coast hours, to support our Auto Glass Now Team. You will be responsible for communicating with customers over the phone or via em Customer Service Representative, Customer Service, Representative, Computer Tech, Retail, Automotive
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Customer Service Representative
2 weeks ago
Concord, United States New Hampshire Staffing Full timeCustomer Service Representative Location: 29 Stickney Ave, Concord, New Hampshire 03301 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...
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Customer Service Representative
2 weeks ago
Concord, United States Circle K Full timeStore 2705103: 4930 Davidson Hwy, Concord, North Carolina 28027Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...
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Customer Service Representative
7 days ago
Concord, NH, United States New Hampshire Staffing Full timeCustomer Service Representative Location: 29 Stickney Ave, Concord, New Hampshire 03301 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...
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Customer Service Representative
7 days ago
Concord, NH, United States New Hampshire Staffing Full timeCustomer Service Representative Location: 29 Stickney Ave, Concord, New Hampshire 03301 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...
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Customer Service Representative
7 days ago
Concord, NH, United States New Hampshire Staffing Full timeCustomer Service Representative Location: 29 Stickney Ave, Concord, New Hampshire 03301 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...
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Customer Service Representative
7 days ago
Concord, NH, United States New Hampshire Staffing Full timeCustomer Service Representative Location: 29 Stickney Ave, Concord, New Hampshire 03301 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...
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Customer Service Representative
7 days ago
Concord, NH, United States New Hampshire Staffing Full timeCustomer Service Representative Location: 29 Stickney Ave, Concord, New Hampshire 03301 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...
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Customer Service Representative
7 days ago
Concord, NH, United States New Hampshire Staffing Full timeCustomer Service Representative Location: 29 Stickney Ave, Concord, New Hampshire 03301 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...
