Customer Success Associate

3 weeks ago


Nashville, United States Insight Global Full time

A client in the Nashville, TN area is looking for a Customer Success Associate to join their team. This resource will be working with a team of 2 to help customers/clients handle a range of ticketing support issues from login issues to data issues. They'll be assigned to support certain clients and will be the central, and go-to point of contact for those clients. They will work in coordination with one of the account managers on the sales team to host bi-weekly, or monthly check ins as needed to make sure clients understand the product, and make sure the product is running properly, etc. Outside of that, they will handle additional support as needed through phone calls and emails to customers to address any product issues, and use Jira to communicate with the technical teams in case they need to escalate any technical problems. This team is looking for someone who is excited to plant their roots in a company and grow since there's tons of paths this person could eventually move into long-term with the company. This person will also need to display strong problem-solving skills, and should be able to bring a positive, collaborative attitude to the role as they work with customers.

- SQL

- Financial Services

- Jira

- ZenDesk
- 2+ years in a professional customer facing, customer support, customer experience role

- Experience supporting SAAS/ SAAS products

- Experience handling customer support ranging from login issues to data issues

- Strong communication and client-facing skills

- Local to Nashville, TN and open to 4 days onsite (M-TH)



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