Guest Service

6 months ago


McAllen, United States Churchs Chicken Full time
Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities:
  • Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
  • Takes and fills the customer's order within company mandated service time.
  • Suggestive up sell of products as directed by management.
  • Collects money and delivers order to customer.
  • Immediately attends to any customer service problem or complaint. Notifies manager as needed.
  • Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
  • Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
  • Ensures that all product holding times are strictly observed.
  • Ensures products on the counter or in the display case are properly rotated and attractively displayed.
  • Keeps display case interior and exterior clean at all times.
  • Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
  • Performs all other duties as assigned.
Position Requirements (Education, Qualifications, Experience):
  • High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.
Position Qualifications/Functional Skills:
  • Knowledge of all restaurant policies, practices and operational and human resources procedures
  • Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
  • Must be able to succeed in a fast-paced work environment.
  • Must be able to receive money and accurately count back change.
  • Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
  • Basic computer skills.
  • Report to work timely for each scheduled shift.


1. If you're hungry for a career that's fun, fast-paced and loaded with opportunity, then you've come to the right place. At Church's®, we're not your typical quick service restaurant. We make real comfort food that makes a difference in peoples' lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.

2. Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.

  • McAllen, United States Wingstop Full time

    Wingstop - 1308 E Expressway 83 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...


  • McAllen, United States Wingstop Full time

    Wingstop - 3721 Pecan Blvd Ste 20 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Church's Texas Chicken

    7 months ago


    McAllen, United States Seasoned Full time

    In Guest Services, you will ensure guests have a positive and memorable experience by providing them with information and assistance in a variety of ways. You should always be on the lookout for opportunities to go above and beyond, though your exact responsibilities may differ. Effective communication and creative problem solving will be central to your...

  • Guest Service

    2 months ago


    McAllen, United States Churchs Chicken Full time

    Church's Chicken - 3817 Pecan Blvd. [Food Service / Crew Member / Counter Service] As a Guest Service Team Member at Church's Chicken, you'll: Greet all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude; Take and fill customer orders; Suggestively up sell products; Collect money and deliver order...


  • McAllen, Texas, United States Wingstop Restaurants Full time

    Key Responsibilities:Act as the face and voice of Wingstop to all guests.Provide authentic, positive, and genuine experiences for guests.Interact with guests by greeting them, answering the phone, taking and delivering orders.What You'll Gain:Deliver World Class service to guests.Develop strong communication and interpersonal skills.Work in a fast-paced,...

  • Full Service Server

    4 months ago


    McAllen, United States Ilforno Brands Full time

    We are looking to recruit an enthusiastic food server to oversee, enhance, and ensure a pleasant dining experience for our guests. The food server will maintain a positive and respectful relationship with team members, engage with guests in a professional, dignified manner, and inform management of potential service and product issues before they arise. You...


  • McAllen, Texas, United States Dave & Buster Full time

    Key Responsibilities:• Provide timely and accurate service to guests while managing wait times.• Assist guests with all requests and answer questions in a professional manner.• Offer game assistance and ensure a positive gaming experience.• Maintain a clean and organized store environment by stocking, displaying, and securing merchandise.•...

  • Retail Sales Associate

    4 months ago


    McAllen, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING! Retail...

  • Server

    4 weeks ago


    McAllen, United States Macaroni Grill Full time

    Romano's Macaroni Grill is looking for Servers to join our team! The Servers role is to provide service at all times. This includes friendly and timely interaction with Guests and Team Members, suggestive selling, answering questions, taking and delivering the Guests order, cooperative service, and following up to ensure each Guest receives their correct...

  • Lead Host/Hostess

    4 weeks ago


    McAllen, United States Ilforno Brands Full time

    Job Title: Lead HostessPosition Type: Full-TimeJob Overview: The Lead Hostess at Bond Cocktail Lounge will be the first point of contact for our guests, setting the tone for their entire experience. This individual will oversee the smooth operation of the front-of-house, manage reservations, and ensure the highest level of guest satisfaction. The Lead...

  • Lead Host/Hostess

    4 weeks ago


    McAllen, United States Ilforno Brands Full time

    Job Title: Lead HostessPosition Type: Full-TimeJob Overview: The Lead Hostess at Bond Cocktail Lounge will be the first point of contact for our guests, setting the tone for their entire experience. This individual will oversee the smooth operation of the front-of-house, manage reservations, and ensure the highest level of guest satisfaction. The Lead...


  • McAllen, Texas, United States Dave & Busters Full time

    Deliver Exceptional Guest ExperiencesAs a Senior Games Technician at Dave & Busters, you will be responsible for ensuring the optimal functioning of our games and attractions. Your primary goal will be to provide an unparalleled Guest experience through the best combination of food, drinks, and games. You will work closely with your team to maintain a clean...

  • Host/Door

    8 months ago


    McAllen, United States Ojos Locos Full time

    This position requires the Hostess to greet guests at the door, seats and presents clean menus to guest in a friendly, professional and quick manner. It also requires the Host to interact with, entertain, and provide best in class service and hospitality to every Ojos Locos guest. Essential Duties and ResponsibilitiesAdhering to all Image & Costume...


  • McAllen, Texas, United States Whataburger Full time

    Job Summary: As a Restaurant Team Member at Whataburger, you will be responsible for delivering exceptional customer service and ensuring a high-quality dining experience for our guests. Your key responsibilities will include preparing and serving food, maintaining a clean and safe work environment, and collaborating with your team to meet our customer...


  • McAllen, United States Ulta Beauty Full time

    Ulta Beauty - 2700 West Expressway 83 Building 400 Suite 430 [Sales Associate / Team Member] As a Beauty Advisor at Ulta Beauty, you'll: Make eye contact, smile, and promptly acknowledge and greet each guest entering the store; Determine each guest need and answer questions concerning products and services; Partner with management to ensure the guest needs...

  • Host

    5 months ago


    McAllen, United States Macaroni Grill Full time

    Romano's Macaroni Grill is looking for Host/Hostess to join our team! You will greet guests as they enter and show them to their table or the waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. Benefits: ...

  • Host

    4 weeks ago


    McAllen, United States Macaroni Grill Full time

    Romano's Macaroni Grill is looking for Host/Hostess to join our team! You will greet guests as they enter and show them to their table or the waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift. Benefits: ...


  • McAllen, United States Hilton Garden Inn McAllen Full time

    Description Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly...

  • Server>

    6 months ago


    McAllen, United States Yard House Full time

    Yard House - 2200 S 10th Street [Restaurant Server / Wait Staff / Team Member] As a Server at Yard House, you'll: Play an important role with the Guests; Be responsible for tour guiding Guests through the diverse menu and beverage selections; Provide attentive and friendly service that ensures the Guests feel valued and well taken care of...Hiring...


  • McAllen, Texas, United States Hilton Garden Inn McAllen Full time

    We are seeking a Night Auditor to join our team at Hilton Garden Inn McAllen. The ideal candidate will have strong attention to financial details, excellent customer service skills, and a genuine love for interacting with people.Responsibilities:Ensure all guests have an exceptional experience at the propertyComplete additional bookkeeping, administrative,...