Customer Service Representative

2 months ago

Fort Worth, United States United Auto Credit Corp Full time
Job Summary:
Why United Auto Credit?
  • Paid on the Job Training
  • Bi-weekly pay days, from $15 to $16.50 an hour, based on relevant experience PLUS... Monthly Bonus Incentives
  • 15 days of PTO, 6 days of Sick Time, and 2 additional Floating Holidays
  • Eligibility for insurance on the 1st of the month, following 30 days of employment. Choose the best fit for your Medical, Dental and Vision plans that are available. Additional options of a Flexible Spending Accounts and Health Savings Accounts. Access to Telehealth (LiveHealth Online) - Medical and Mental Health.
  • Do you like free money towards your retirement? United Auto Credit will match 50% on the first 6% of employee contribution.
  • Employer-Paid Protection: Basic Life Insurance and AD&D, Short Term and Long Term Disability.
  • A Business Casual environment that is Jean Friendly
Summary

The Customer Care Warrior is responsible for the collection of first party, early stage delinquent auto loans within a fast paced office environment. Performance is measured against internal standards to ensure that monthly organizational objectives established by management are consistently met or exceeded.

Essential Duties and Responsibilities

Primary responsibilities include, but are not limited to the following:
  • Proactively pursue resolution of all assigned delinquent accounts in compliance with all UACC policies and procedures and all state and federal regulations including the Fair Debt Collection Practices Act.
  • Receive early stage delinquency collection calls from borrowers.
  • Demonstrate clear, concise and professional communication skills in all interactions with UACC customers
  • Thoroughly understand and appropriately apply all available UACC collection tools and payment alternatives to minimize delinquency and credit losses.
  • Ensure timely contact and effective communication with delinquent customers to ensure early problem detection and resolution to minimize delinquency and credit losses.
  • Expedite payment of delinquent accounts by negotiating the use of electronic payment tools available to UACC customers.
  • Prevent voluntary repossessions and other credit losses through effective negotiation and appropriate application of UACC collection tools.
  • Thoroughly, accurately and professionally document all customer/collection contacts in the Company's operating system.
  • Meet or exceed daily, weekly and monthly production metrics as established by management. Metrics include, but are not limited to, call volume, promises to pay, promises kept, payments collected, balances collected, and online time.
  • Consult with the Collection Supervisor or more senior collectors to favorably resolve issues as needed.
  • Perform other duties as assigned.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Strong negotiation, problem solving, and probing skills that are utilized in a professional manner.
  • Good telephone communication techniques and ability to be on the telephone for long periods of time.
  • Detail-oriented and strong organization skills.
  • Effective time management skills and ability to prioritize and multi-task to complete daily tasks while handling both incoming and outgoing calls.
  • Ability to meet goals and deadlines in a fast paced, performance driven environment.
  • Self-motivated and dependable.
  • Familiarity with the auto finance industry helpful.
Education/Experience
  • High School Diploma or equivalent.
  • Minimum of 1-2 years' experience in consumer collections.


Language Ability

Ability to clearly and effectively communicate in person, in writing and by telephone.

Computer Skills

Proficient in use of MS Office - Word, Excel, PowerPoint, Visio, Project, Access, SharePoint

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to walk.

Commitment to Diversity and Equal Employment Opportunity

United Auto Credit Corporation, a wholly owned indirect subsidiary of Vroom, is an equal opportunity employer committed to creating and supporting a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspectives and contributions. We believe our values of SPEED (Service, Progress, Employees, Engagement, and Development) are best realized in an environment, whether physical or virtual, where every individual has the ability to bring their whole selves to work and contribute fully.

UACC maintains a working environment that encourages mutual respect and promotes harmonious and friendly relationships among employees. The company prohibits any form of employment discrimination or harassment against employees, applicants, or other protected persons in the workplace based on a protected characteristic(s), regardless of who the source is of such conduct. Protected characteristics include race, color, religion, creed, sex (including gender, sexual orientation, gender identity or expression, or pregnancy, childbirth, or a related medical condition), national origin, ancestry, ethnicity, age, physical or mental disability, genetic information, service in the uniformed services, citizenship, or any other characteristic protected by federal, state, and/or local law. This commitment to antidiscrimination and antiharassment applies to all terms, conditions, and privileges of employment including, but not limited to, recruitment and hiring.

UACC likewise provides reasonable accommodations to qualified applicants, employees, or other legally protected individuals in the workplace with a disability to enable them to participate in the job application process, to perform the essential functions of a job, or to enjoy the benefits and privileges of employment equal to those of other employees, except if the accommodation would pose an undue hardship. The company also makes reasonable accommodations for religious beliefs and practices.

UACC complies with all applicable federal, state, and/or local laws relating to equal employment.

Other Things to Note

This posting is not intended to provide a comprehensive account of the duties and responsibilities that may be required of this position. Duties and responsibilities may change or be added at any time, with or without notice.

Please review our privacy and CCPA policies.

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