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Customer Service Associate

4 months ago

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Summary: The Customer Service Associate (CSA) - Long Island City Branch is responsible for handling the needs of our customers by completing deposit and withdrawal transactions, responding to customer inquiries, issuing money orders, cash advances and cashiers' checks. The CSA will open, close, and provide service of all bank deposit and consumer loan products to Dime customers in the branch market area. This role requires prior retail banking experience (ex. Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate).

The hourly wage minimum = $20; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

All applicants need to attach a recent resume. This requires a rotational Saturday.

Responsibilities:

  • Provide account services to all Dime customers.
  • Expedite deposit and withdrawal transitions accurately.
  • Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
  • Process night deposits bags.
  • Provide in-depth knowledge of Dime products and services to provide appropriate solutions to customers' financial needs.
  • Possess current knowledge of regulatory requirements.
  • Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
  • Respond to inbound Dime customer inquiries.
  • Support business development efforts of the branch manager through in-branch sales, phone and direct mailing campaigns.
  • Perform New Account and File Maintenance reviews to ensure the accuracy and integrity of data for SOX 404 purposes
  • Review, submit, process, and close consumer loan requests.
  • Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
Qualifications:
  • High School Diploma or equivalent required.
  • Minimum 2 years' retail banking experience preferred.
  • Cash-handling experience preferred.
  • Quality customer service required.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)