Pre-Registration Call Center Specialist

6 months ago

Rome, United States Rome Memorial Hospital Full time

Rome Health is seeking a Pre-Registration Call Center Specialist. The Pre-Registration Call Center Specialist is responsible for all aspects of the Pre-registration process and associated activities to include: insurance verification, medical necessity validation, point of service collections and arrival destination instructions. Patient registration activities are conducted in both centralized and decentralized locations within the hospital and in outpatient service locations. The Patient Access Associate is responsible to communicate across the system to ensure team functionality; engage in active communication with patients, team members within the department as well as other departments, managers, directors, and physicians; use communication as a means to solve challenges and enhance the patient experience.

POSITION RESPONSIBILITIES:

  • Receives patients of all ages coming to the hospital for medical services in a courteous and compassionate manner.
  • Answer incoming and conducts out-bound calls in a professional manner.
  • Demonstrates service excellence with every encounter with external/internal customers, providers and departments in a professional manner.
  • Creates a pre-registration visit from a scheduled visit via phone call with patient in order to capture various data elements in accordance with billing requirements and or state/federal mandates.
  • Advances accounts from a "scheduled" status to a "pre-register" status appointment status via phone conversation with patient.
  • Obtains personal, financial and statistical information from patient to create or update the patient record in the hospital electronic information system.
  • Ensures valid physician orders are present for patient services and scans to the patient encounter record.
  • Obtains and enters patient's primary care provider in the patient record.
  • Verifies insurance coverage status and follows up with patient if insurance reflects inactive status; updates insurance detail to reflect correct insurance status in the patient record.
  • Completes Medicare Secondary Payer Questionnaire at time of service for every patient encounter for Medicare Beneficiaries.
  • Works with surgical/speciality office for accuracy of CPT and ICD 10 codes.
EDUCATION,TRAINING,EXPERIENCE,CERTIFICATION AND LICENSURE:
  • Work in an acute care hospital, physician's office, or other health care agency desirable but not mandatory.
  • High School diploma or equivalent.
  • Previous "Patient Access" or Registration experience preferred/desired but not required. CHAA/CHAM Certification preferred.

  • Medical Registration Coordinator

    2 weeks ago

    Rome, New York, United States Rome Memorial Hospital Full time

    Rome Memorial Hospital Job DescriptionEstimated Salary: $45,000 - $65,000 per year.About the RoleThe Pre-Registration Call Center Specialist is a key member of our team at Rome Memorial Hospital. This role involves all aspects of the pre-registration process and associated activities to include insurance verification, medical necessity validation, point of...

  • Medical Registration Specialist

    5 days ago

    Rome, New York, United States Rome Health Full time

    Job SummaryWe are seeking a skilled Medical Registration Specialist to join our team at Rome Health. This is a Per Diem opportunity.The estimated salary for this role is $45,000 - $55,000 per year, based on industry standards and location.About the Role:Completing registration routines for patients presenting for services.Explaining forms and obtaining...

  • Healthcare Registration Specialist

    4 days ago

    Rome, New York, United States Rome Health Full time

    Job DescriptionThe Patient Access Advisor, also known as the Healthcare Registration Specialist, plays a critical role in ensuring that patients receive quality care by completing registration routines for patients presenting for services. This position is available at Rome Health, a non-profit healthcare system based in Rome, N.Y.Key...

  • Medical Call Center Agent

    4 weeks ago

    Rome, New York, United States Rome Memorial Hospital Full time

    **Job Description:** Medical Call Center AgentWe're seeking a skilled and experienced individual to join our call center team at Rome Health. As a Medical Call Center Agent, you'll be responsible for answering telephone calls, scheduling appointments, and taking messages for providers. This role requires excellent verbal communication skills, good grammar,...

  • Healthcare Registration Specialist

    2 weeks ago

    Rome, New York, United States Rome Health Full time

    Job DescriptionThe Patient Access Advisor role at Rome Health involves managing patient registration processes for services rendered. This position operates a standard 8am - 4pm schedule with rotational Saturday shifts every 4-5 weeks from 7am to 12 noon at the Chestnut Commons location.Duties and Responsibilities:Obtaining signatures as necessary for...

  • Call Center Operator

    2 months ago

    Rome, United States Rome Memorial Hospital Full time

    Rome Health is seeking an outgoing and motivated individuals with exceptional verbal skills to answer the telephone in a courteous and efficient manner. Good grammar, pleasant voice and the ability to handle many different tasks at one time are essential to ensure a positive first impression. You might need to schedule an appointment , have someone who needs...

  • Autism Clinical Specialist

    4 weeks ago

    Rome, New York, United States Kelberman Full time

    About the RoleWe are seeking an experienced Autism Clinical Specialist to join our team at the Kelberman Center. In this role, you will work closely with individuals with autism and their families, providing comprehensive clinical services and support.Job SummaryThe Autism Clinical Specialist will engage in evidence-based assessment and treatment strategies,...

  • Consumer Access Specialist

    1 month ago

    Rome, United States AdventHealth Full time

    **Consumer Access Specialist PRN - AdventHealth Redmond** **All the benefits and perks you need for you and your family:** + Benefits from Day One for PT and FT + Paid Days Off from Day One for PT and FT + Career Development + Whole Person Wellbeing Resources + Mental Health Resources and Support **Our promise to you:** Joining AdventHealth is about...

  • Consumer Access Specialist

    1 month ago

    Rome, United States AdventHealth Full time

    Consumer Access Specialist PRN - AdventHealth Redmond All the benefits and perks you need for you and your family: + Benefits from Day One for PT and FT + Paid Days Off from Day One for PT and FT + Career Development + Whole Person Wellbeing Resources + Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part...

  • Habilitation Support Specialist for Autism Care

    4 weeks ago

    Rome, New York, United States Kelberman Center Inc Full time

    Job OverviewKelberman Center Inc is seeking a skilled Habilitation Support Specialist to join our team in providing exceptional care for individuals with Autism Spectrum Disorder (ASD).

  • Patient Access Specialist

    4 weeks ago

    Rome, Georgia, United States AdventHealth Full time

    OverviewAt AdventHealth, we believe in the wholeness of each person and strive to uplift others in body, mind, and spirit. Our team is dedicated to extending exemplary service to both internal and external customers, while maintaining a close working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient...

  • Cardiovascular Imaging Specialist

    2 weeks ago

    Rome, Georgia, United States Norman Regional Health System Full time

    At Norman Regional Health System, we are seeking a skilled Cardiovascular Imaging Specialist to join our team. As a key member of our cardiovascular program, you will be responsible for providing exceptional patient care and ensuring the highest level of technical expertise in imaging procedures.About Our TeamNorman Regional Health System is a community...

  • Mentorship and Support Specialist

    2 weeks ago

    Rome, Georgia, United States Kelberman Center Inc Full time

    Job Summary:A Mentorship and Support Specialist is sought to provide personalized services to individuals with developmental disabilities. The ideal candidate will work closely with clients to develop and implement self-directed service plans, ensuring compliance with regulatory standards.About the Role:This position involves working directly with...

  • Behavioral Therapist

    4 weeks ago

    Rome, Georgia, United States North Georgia Autism Center Full time

    Job SummaryWe are seeking a compassionate and patient Behavioral Therapist to join our team at North Georgia Autism Center as an Autism Support Specialist. In this rewarding role, you will work closely with individuals with autism and other developmental disabilities, implementing behavior intervention plans and collaborating with our multidisciplinary...

  • Addiction Recovery Support Specialist

    4 weeks ago

    Rome, Georgia, United States Fairland Recovery Center Full time

    We are seeking a skilled Addiction Recovery Support Specialist to join our team at Fairland Recovery Center. As a vital member of our clinical division, you will play a crucial role in ensuring the day-to-day efforts of our organization run smoothly.About the Role:The Recovery Support Specialist is responsible for leading the operations of our clinical...

  • Ambulatory Surgery Center Coder

    4 weeks ago

    Rome, Georgia, United States Harbin Clinic Full time

    About UsHarbin Clinic is a leading healthcare provider in the region, committed to delivering high-quality patient care and exceptional service. We are seeking a highly skilled Medical Coding Specialist to join our team at our Ambulatory Surgery Center.Why Work with Us?• Opportunity to work in a dynamic and fast-paced environment• Collaborative team...

  • Identity & Driver Cred Spec 1 - Rome (CDL Center)

    2 weeks ago

    Rome, United States TransForce Full time

    Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? Are you dependable and motivated with a strong commitment to providing excellent customer service? Are you looking for a career path in public service? If you answered "yes" to all these questions, then the Department of...

  • Identity & Driver Cred Spec 1 - Rome (CDL Center)

    3 weeks ago

    Rome, United States Transforce Full time

    Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? Are you dependable and motivated with a strong commitment to providing excellent customer service? Are you looking for a career path in public service? If you answered "yes" to all these questions, then the Department of...

  • Healthcare Support Specialist

    4 weeks ago

    Rome, Georgia, United States Evergreen Health and Rehab Center Full time

    Evergreen Health and Rehab Center is a leading healthcare provider seeking dependable and compassionate Healthcare Support Specialists to join our team.We offer a competitive salary of $40,000 per year for full-time positions, with the possibility of earning more based on experience and qualifications.The ideal candidate will have a current CNA state license...

  • Package Delivery Specialist

    4 weeks ago

    Rome, Georgia, United States United Parcel Service Inc. Full time

    Job OverviewUnited Parcel Service Inc. is a leading logistics company dedicated to delivering packages and providing excellent customer service.SalaryThe estimated salary for this position is $20.00 per hour, based on the national average.Job DescriptionWe are seeking highly motivated individuals to join our team as Package Delivery Specialists. As a Package...