Current jobs related to Service Specialist - Exeter - NWN Carousel

  • Equipment Service Specialist

    3 weeks ago

    Exeter, New Hampshire, United States Chappell Tractor Full time

    Job OverviewChappell Tractor is seeking a dedicated Equipment Service Specialist to join our Service Department.This role encompasses:Preparing machinery for delivery and conducting routine maintenance.Repairing machinery, including engine, transmission, and hydraulic systems.Diagnosing and fixing light construction machinery in a workshop...

  • Field Service Specialist

    4 weeks ago

    Exeter, New Hampshire, United States GL POWER, INC. Full time

    Job OverviewObjective:The Field Service Specialist is responsible for delivering comprehensive product support, including diagnosing and resolving issues related to mechanical, electrical, and hydraulic systems.Key Responsibilities:Conducts thorough analysis of unit failures to determine root causes.Procures necessary components for repair tasks, testing,...

  • Healthcare Customer Service Specialist

    4 weeks ago

    Exeter, New Hampshire, United States Forefront Dermatology Full time

    OverviewJoin our dedicated team at Forefront Dermatology as we seek a Healthcare Customer Service Specialist. If you are passionate about making a difference in patients' lives and excel in a dynamic environment, this role may be the ideal opportunity for you.Position Details:Full Time: 40 hours per weekSchedule: Monday to Friday, 8:00 AM - 5:00...

  • Pedagogical Specialist/Educator

    2 weeks ago

    Exeter, California, United States Stellar Innovations Full time

    Job Title: Pedagogical Specialist/Educator - Youth Services 4.0Job Summary: Stellar Innovations is seeking a highly motivated and experienced Pedagogical Specialist/Educator to join our team in the Youth Services 4.0 department. As a key member of our team, you will be responsible for providing high-quality educational programs and services to children and...

  • Family Outreach Specialist

    3 weeks ago

    Exeter, United States Seacoast Mental Health Center Full time

    Job DescriptionJob DescriptionFamily Outreach SpecialistIf you like making a difference in your community and are passionate about working in a nonprofit organization Seacoast Mental Health Center is an excellent choice! If you are interested in a rewarding job and a supportive culture, as well as, being part of an organization that rates the highest in the...

  • Operations Support Specialist

    2 weeks ago

    Exeter, New Hampshire, United States Unitil Service Corporation Full time

    Job SummaryUnitil Service Corporation is seeking a highly skilled Operations Support Associate to join our team. As an Operations Support Associate, you will provide exceptional service to our local operating company while meeting the needs of both internal and external customers of Unitil.Key ResponsibilitiesProvide Quality Service: Deliver accurate...

  • Diagnostic Imaging Specialist

    2 weeks ago

    Exeter, New Hampshire, United States GetMed Allied Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:GetMed Allied is seeking a skilled Diagnostic Imaging Specialist to join our team for a travel assignment in a dynamic healthcare setting. As a Diagnostic Imaging Specialist, you will be responsible for operating imaging equipment to produce high-quality diagnostic images for medical professionals to...

  • Radiology Imaging Specialist

    1 week ago

    Exeter, New Hampshire, United States Daisy Medical Staffing Full time

    Job Title: Radiology Imaging SpecialistWe are seeking a skilled Radiology Imaging Specialist to join our team at Daisy Medical Staffing. As a Radiology Imaging Specialist, you will be responsible for operating imaging equipment to produce high-quality diagnostic images for patients.Job Summary:Operate X-ray and other imaging equipment to produce diagnostic...

  • Diagnostic Imaging Specialist

    1 week ago

    Exeter, New Hampshire, United States OneStaff Medical Full time

    Job Title: Diagnostic Imaging SpecialistWe are seeking a skilled Diagnostic Imaging Specialist to join our team in Exeter, New Hampshire. As a Diagnostic Imaging Specialist, you will be responsible for operating MRI equipment and providing high-quality imaging services to patients.Job Summary:Operate MRI equipment to produce high-quality images of...

  • Customer Service Associate

    4 weeks ago

    Exeter, California, United States The Save Mart Companies Full time

    Position OverviewThe Service Specialist plays a crucial role in the grocery retail environment, providing exceptional support and service to customers. This entry-level position offers numerous opportunities for personal and professional development within our esteemed organization.Key ResponsibilitiesAssist customers with their shopping needs, ensuring a...

  • Radiology Imaging Specialist

    2 weeks ago

    Exeter, New Hampshire, United States ALOIS Healthcare Full time

    Job Title: Radiology Imaging SpecialistA career opportunity has arisen for a skilled Radiology Imaging Specialist to join our team at ALOIS Healthcare.About the Role:As a Radiology Imaging Specialist, you will be responsible for performing diagnostic imaging examinations on patients using x-ray and computed tomography (CT) imaging equipment.You will work...

  • Parts Specialist

    3 weeks ago

    Exeter, New Hampshire, United States Foss Motors Inc Full time

    PARTS SPECIALIST / INVENTORY COORDINATOR Qualifications • Positive and Friendly Attitude • Strong Interpersonal Communication Skills • Basic Computer Proficiency • Commitment to Delivering an Outstanding Client Experience • Ability to Meet and Exceed Targeted Goals • Excellent Customer Service Abilities • Professional Appearance and Work Ethic...

  • Animal Care Specialist

    4 weeks ago

    Exeter, New Hampshire, United States Epping Road Veterinary Hospital Full time

    About Us Are you seeking a rewarding position in the veterinary sector? Epping Road Veterinary Hospital is in search of an Animal Care Specialist to provide exceptional care for our animals and assist our veterinary technicians and doctors. Our Animal Care Specialists are vital in ensuring the comfort and well-being of our patients while maintaining the...

  • Traveling Catheterization Laboratory Specialist

    2 weeks ago

    Exeter, New Hampshire, United States Magnet Medical Full time

    Magnet Medical is seeking a skilled Catheterization Laboratory Specialist to join their team on a travel assignment in a dynamic healthcare environment.Job Requirements and ResponsibilitiesSpecialty: Catheterization Laboratory SpecialistDiscipline: Allied Health ProfessionalShift: 8 hours, daysEmployment Type: TravelThe Catheterization Laboratory Specialist...

  • Traveling Catheterization Laboratory Specialist

    2 weeks ago

    Exeter, New Hampshire, United States Magnet Medical Full time

    Magnet Medical is seeking a skilled Catheterization Laboratory Specialist to join their team on a travel assignment in a dynamic healthcare setting.Job SummarySpecialty: Catheterization Laboratory SpecialistDiscipline: Allied Health ProfessionalEmployment Type: TravelThe Catheterization Laboratory Specialist will be responsible for assisting with the...

  • Traveling Cardiac Catheterization Specialist

    4 weeks ago

    Exeter, New Hampshire, United States Advantis Medical Full time

    Position Overview:Advantis Medical is actively seeking a traveling Cardiac Catheterization Specialist for an exciting opportunity.Job Details:Specialty: Cardiac Catheterization SpecialistDiscipline: Allied Health ProfessionalContract Duration: 13 weeksWork Schedule: 40 hours per week, 8-hour shifts during the dayEmployment Type:This is a travel position with...

  • Veterinary Care Specialist

    2 weeks ago

    Exeter, New Hampshire, United States Veterinary emergency & Surgery Full time

    Job OpportunityWe are seeking a skilled Veterinary Care Specialist to join our esteemed team at Veterinary Emergency & Surgery Hospital (VESH). As a leading provider of emergency, surgery, and general practice veterinary services, we prioritize excellence in patient care and individualized attention.About the RoleThis is an exciting opportunity for a...

  • Radiology Imaging Specialist

    2 weeks ago

    Exeter, New Hampshire, United States Daisy Medical Staffing Full time

    Job Title: Radiology Imaging SpecialistJob Type: TravelLocation: Exeter, New HampshireJob Description:We are seeking a skilled Radiology Imaging Specialist to join our team at Daisy Medical Staffing. As a Radiology Imaging Specialist, you will be responsible for operating imaging equipment to produce high-quality diagnostic images for medical...

  • Skylight Installation Specialist

    3 days ago

    Exeter, New Hampshire, United States Crawford Thomas Recruiting Full time

    Skylight Technician Job Description **Job Summary** We are seeking an experienced Skylight Technician to lead and complete various framing projects. The ideal candidate should have a strong background in framing and roofing, with a proven track record of installing skylights. Experience in finish carpentry or drywall is highly desirable. **Key...

  • Automotive Technician

    13 hours ago

    Exeter, New Hampshire, United States Tire Warehouse Full time

    Job Title: Automotive Technician - Tire SpecialistAt Tire Warehouse, we're seeking a skilled Automotive Technician - Tire Specialist to join our team. As a Tire Specialist, you will be responsible for performing tire services on guest vehicles, ensuring safe and reliable transportation for our customers.Responsibilities:Perform tire changes, mounting, and...

Service Specialist

4 months ago

Exeter, United States NWN Carousel Full time

Company Overview:

NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North Americas 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service thats simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com

Responsibilities:

This is a Level 1 support position in NWN Carousels NOC for the ECG Managed Services team, which supports NWN Carousels customers. Engineers in this team are responsible for:

  • Diagnosing and remediating incidents and problems related to Avaya Enterprise
  • Triaging customer issues across all technology stacks and assigning to the appropriate technicians and assignment groups if not able to handle within ECG team
  • Working within a team of Carousel ECG colleagues, NWN Carousel service desk, vendors, client personnel, various managed services engineering teams, and project personnel
  • Fulfilling both simple and complex Moves, Adds, Changes, and Deletes (MACDs) and/or Change Requests from customers across a number of systems and platforms
  • Utilizing existing tools, including SAL, Nectar, Engtools, Wireshark, OpsRamp, and other related tools to proactively recognize issues and trends
  • Providing timely and effective resolution of issues to meet business requirements and Service Level Agreements
  • Providing follow up to ensure proper problem and resolution management is being done to prevent recurring incidents
  • Mentoring Technicians and Level 1 Associate Engineers
  • Maintain senior-level expertise with multiple products serviced by the Systems Engineering team

Customer Support

  • Acts as an escalation point for incident and problem resolution.
  • Services customers simple and complex service requests and MACD tickets across multiple technical platforms.
  • Triages, diagnoses, and remediates customer problems using existing troubleshooting documents as well as own knowledge of networking equipment and operations. Technology serviced may include (but will not be limited to) the following:
    • AVAYA Enterprise products
    • Virtualization: VMware
    • SBC products AVAYA , Ribbon, Oracle,
  • Coordinates all required resources for applying fixes to recurring incidents and issues.
  • Executes patches and upgrades of the following:
    • AVAYA Enterprise products
  • Recognizes and appropriately escalates client issues to proper resources in the event resolution cannot be reached, including providing detailed and immediate notification and updates to key individuals/groups affected.
  • Maintain discipline and professionalism during all interactions and in all verbal or written communications.
  • Ability to access and navigate ServiceNow (NWN Carousels ticketing and ITSM system) as well as 3rd party ticketing systems and support sites in order to obtain and apply firmware, software, and licenses.
  • As demand dictates, Engineers may be asked to answer phone calls and emails from customers on the front line during overflow situations

Reporting/Information Resources

  • Performs routine reporting and analysis of data elements via various client access methods/systems.
  • Responsible for inputting data into NWN Carousels ticketing, alarming, and other internal tracking systems.
  • Identifies and researches account discrepancies to ensure data consistency between systems.
  • Corrects and updates system information as needed.

Analysis, Problem Solving, and Service Planning

  • Responsible for making decisions in resolving problems of a technical nature within pre-defined limits, referring anything of a more complex nature to team members/senior staff.
  • Responds to all inquiries effectively and responsively, deciding upon appropriate follow-up action.
  • Plan and organize own day to day tasks within the parameters set out by senior staff in line with service delivery
  • During each shift worked, update all tickets not in an SLA Paused state that are assigned to self
  • Document troubleshooting steps and results within ticketing system(s) in both a concise manner or comprehensive manner, depending on what level of detail is required.
  • Build and/or review Problem Analysis Reports and Root Cause Analysis (RCA) reports

Developing Knowledge of Internal Process, Systems and Technology

  • Develop solid working knowledge of the support area(s) assigned, as well as knowledge of peripheral support areas assigned to the team.
  • Continually self-educate using various training methods and tools to maintain a high level of proficiency in applicable technologies.
  • Work to develop a deeper understanding of NOC operations, including commonly used software, hardware, and other equipment used to support Carousels customers; use experience to make any appropriate recommendations.
  • Build relationships with vendor contacts who you may need to work with to solve complex, escalated issues.
  • Understand individual and departmental goals and the direction to achieve the goals.

Non-Essential Duties and Responsibilities:

  • Performs other duties as assigned.
Qualifications:
  • A minimum of 2 years experience supporting telecommunications as well as related experience in Data Networking as it applies to telecommunications
  • A minimum of 2 years experience supporting AVAYA enterprise environments including related hardware and software
  • At least 2 years experience supporting AVAYA Telecommunications environments
  • Familiarity with DNS, and DHCP ASA, Putty, Terminal windows, AVAYA alarm management
  • Bachelors Degree preferred; or minimum of high school diploma (or equivalent) and 5 years of experience in an IT or MSP role required.
  • Prior experience working in a service desk or a technical call center environment.
  • Ability to provide technical support over the phone; good telephone skills, professional demeanor, previous customer service experience strongly preferred.
  • Ability to write clear and comprehensive work instructions, SOPs, and knowledge based documents
  • Excellent communication, organizational and time management skills.
  • Ability to work independently as well in a team environment.
  • Must be able to learn new things quickly, need minimal direction, and handle multiple tasks simultaneously.
  • Strong computer skills, including intermediate typing abilities.

Preferred Qualifications:

  • Experience with Microsoft Office intermediate to advanced (preferred)
  • Experience with ServiceNow
  • Experience working within a NOC environment
  • Experience working with Linux
  • Avaya AuraCore Components ACSS
  • Avaya AuraCore Components ACIS

Physical/Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to:

  • Regularly analyze problems, which arise in the system environment and to correct these problems.
  • Have the mental capacity to analyze data and perform statistical analyses (computer assisted).
  • Have good interpersonal and communication skills (both oral and written) and be sensitive, adaptable, professional, and articulate when dealing with others.
  • Lift and/or move up to ten (10) pounds; occasionally lift and/or move up to twenty-five (25) pounds; and occasionally lift and/or move up to fifty (50) pounds.
  • Occasionally stoop, crouch, and reach.
  • May be required to sit for long periods of time.
  • Hone listening skills to comprehend the scope of the issue.
  • Regularly talk and hear.

Training Requirements:

  • Avaya AuraCore Components ACSS
  • Avaya AuraCore Components ACIS
  • Avaya AuraCommunication Applications ACSS

Working Hours:

  • Schedule will be assigned based on shift.
  • You may be assigned to different work schedules/shifts outside of normal working schedule to meet business needs. This may include, but is not limited to, participating in on-call rotation with peers and/or providing coverage on holidays in order to meet 24x7 response requirements.

Travel Requirements:

  • May be required to travel locally to client premises to troubleshoot issues on site.

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.