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Customer Service Rep

2 months ago

Columbus, United States Tailored Management Full time
Title: Customer Service Representative
Shift: TBD
Interviews: TBD
Location: 4343 Easton Commons, Columbus, OH HYBRID-3 days office 2 days remote
Pay Rate: $19.17 per Hour
Contract Length: 6 months *Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*
Benefits: Paid Weekly, Health, Dental & Vision Benefits Available
Target Start Date: *upon completion of new hire onboarding.

This is a great opportunity to join a leading financial and wealth management organization that offers room for growth and advancement

Job Description
  • In this role, you will be assisting working for a Fortune 500 Financial Giant handling incoming calls and providing account service and resolution.
  • This is a high-volume environment that will allow for growth opportunities while you're servicing members with their address changes, account understanding, password resets, etc.
Responsibilities
  • Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.
  • Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
  • Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries.
  • Successful applicants will be highly professional, career driven, and committed to World-Class Service.
  • bility to contribute in a fast paced, team-oriented environment.
  • ptitude to multi-task and adjust quickly to change in a busy financial service center

Skills Required
  • bility to contribute in a fast paced, team-oriented environment.
  • ptitude to multi-task and adjust quickly to change in a busy financial service center
Education and Other Requirements
  • College degree preferred
  • Possess general knowledge of financial markets.
  • Previous contact center experience
Should you accept an offer for an opportunity, with this client, we do require a background check (7 years and active cases), fingerprinting, education verification, and verification of employment history for the last 7 years. You may be required to provide documentation (copy of your diploma, W2's or Paystubs) to help us verify this information.