Operations Agent

3 weeks ago

Corpus Christi, United States City Of Corpus Christi Full time
Summary

We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportunity employer; no information obtained during the recruitment or selection process is intended for any discriminatory purposes.

Pay

This position is a Non-Exempt position at pay grade 107.

Attendance

Non-rotating 40-hour work week, Monday - Friday, 8:00 am - 5:00 pm; must be available to work additional hours as needed.

Who May Apply?

Internal City employees only. No external candidates or non-City employees will be considered

Overview

The Operations Agent performs duties assigned to landside operations, which encompasses parking lots, terminal curbside, International Drive, Quick Turn Around (QTA) facility, and terminal building.

Responsibilities
•Performs daily operations of parking operations, including but not limited to customer service, completion of reports and documentation, communication and coordination with management staff
•Monitor parking lots for safety, security, and customer service issues
•Creates work orders for issues and reports emergent conditions
•Conduct parking lot inspections and documents appropriately
•Monitors all equipment for performance and schedules preventative maintenance as needed
•Constantly monitors terminal curbside and responds to reported issues
•Responds to and reports unattended vehicles curbside
•Issues Public Address announcements and assists with ticketing unattended vehicles
•Instructs customers to use short term parking for period of free parking
•Controls traffic during peak periods
•Ensures curbside safety, security, and efficiency
•Provides exceptional customer service to those passengers inside the terminal
•Answers all questions and directs them to services or agencies
•Responds to passenger complaints and initiates response
•Conducts terminal inspections and issues work orders for repair of broken or out of service equipment
•Completes finalized and accurate documentation of terminal actions
•Responds to public area door alarms when dispatched remotely from software system
•Responds to requests to use commercial lane curbside and monito commercial ground vehicle operations
•Manage Lost and Found program and inventory
•Handles Landside Duty Cell Phone and assists with answering public phone calls when Administration staff are not on duty
•Conduct daily inspection of QTA facility
•Maintain working relationships with tenant managers
•Inspect and respond to issues related to facility, including minor custodial issues and generating work orders
•Utilize computer and software applications including MS Office, Internet Explorer, and Maximo
•Coordinate with supervisor and other trades for the purpose of operating projects and work with others efficiently
•Works with Lead Landside Agent to update manuals and SOPs related to Facilities, equipment, and personnel
•May be asked to perform other duties as assigned

Qualifications
•Requires High School Diploma/GED
•Minimum of two (2) years of experience
•Must be able to pass a criminal history background check
•Airport Dispatcher experience preferred
•A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire

Other Information:

Benefits

The City offers an excellent benefit package that includes:
•Texas Municipal Retirement System - TMRS is a required retirement plan for all full-time employees. Each employee automatically contributes 7% of their total compensation. The City will match employee contributions 2 to 1 during retirement.
•Medical/dental/vision/life coverage for employees and their eligible dependents.
•Vacation - 88+ hours per year
•Personal leave - 40 hours per year
•Sick leave - 96 hours per year
•Voluntary 457b deferred compensation plan
•Ten (10) Holidays
•Flexible Spending Account
•City Employee Health & Wellness Clinic & City Employee Fitness Center
•Learning & Development Academy
•Tuition Reimbursement Programs
•Employee Recognition Programs

Basis of Rating

Application review and the City may also conduct additional skill assessment tests, in addition to the panel interview.

Closing Statement
•Selected applicants must be able to pass a background investigation and a pre-employment drug test.
•Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.
•In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.

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