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Dispatcher/Customer Service Representative

4 months ago

Victoria, United States Wcnorthwest Full time

Dispatcher/Customer Service Representative page is loaded **Dispatcher/Customer Service Representative**

**Dispatcher/Customer Service Representative**

locations7310-Victoria time typeFull time posted onPosted Today job requisition idR-42938 ****Job Title****

Dispatcher/Customer Service Representative****Primary Location****

Saanichton, British Columbia****Employee Type****

Employee****Job Description****

**Waste Connections of Canada** is a leading non-hazardous solid waste management in North America. We have an immediate opening for a **Dispatcher/Customer Service Representative** at our **Victoria, BC** District.

**Hours** : 8:00 am 4:30 pm Mon-Fri

**Address**: 2240 Keating X Road, Saanichton, BC V8M 2A6

Competitive Pay and Benefits, Great hours, RRSP Match and more

We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community.

**Dispatch Duties:** The Dispatcher will schedule and coordinate multiple residential and commercial waste collection, involving different lines of business (Front End, Roll-Off, and Residential Trucks), coordinates drivers according to customer requests and company rules, communicates with customers to determine driver needs, schedules and notifies divers of assignments. The Dispatcher monitors drivers progress to ensure daily pick-ups are completed, and resolves issues that impede progress.

**CSR Duties:** As a Customer Service Representative (CSR), you are the voice of Waste Connections of Canada, upholding one of our key operating values. Your success in this role is dependent on how hard you work and how well you communicate with both internal and external customers. Your demonstration of organization/time-management skills, along with your personal and ethical behavior, is of paramount importance in this position.

**Key tasks:**

* Serve as single point of contact for all internal and external customers (new and existing)

* Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up

* Analyze account activity and suggest opportunities for service improvements to the customer

* Maintain appropriate files and documentation, in accordance with company policy and internal controls

* Liaise with internal teams to determine service requirements, resolve problems or complaints

* Schedule and coordinate multiple residential and commercial waste collection, involving different lines of business (Front End, Roll-Off, and Residential Trucks)

* Coordinate drivers according to customer requests and company rules

* Monitor drivers progress to ensure daily pick-ups are completed

* Resolves issues that impede progress

**Requirements:**

* 2-3 years of customer service/office admin experience

* Dispatch experience would be an asset

* Pleasant demeanor over the phone and emails

* Excellent time management and prioritization skills

* Strong working knowledge of Microsoft Office, TRUX

* Strong written and oral communication skills

* Critical and logical thinking skills

Come, join a team environment, and colleagues who embrace a "work hard, play harder" culture. **Our compensation package is competitive and comes with excellent benefits.** Youll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.

**Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.**

OUR PEOPLE MEAN EVERYTHING TO US

Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.

****Our Opportunities****

BUILD TALENT FROM WITHIN

People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. Youll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.

LETS REALIZE YOUR GOALS TOGETHER

Bring your passion to succeed and youll quickly discover that great opportunities are all around you. At Waste Connections, youll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.