Customer Service Representative

3 days ago


Jackson, United States Dustin Agency Full time

We are a fast growing Independent Insurance Agency located on the border of Monmouth and Ocean Counties. We view our Customer Service Representatives as a crucial part of our agency mission to deliver the best customer experience possible. The ideal candidate will be social, task driven, organized, and a problem solver. Normal duties of this role include and are not limited to:

-Answering agency phones.

-Processing client requests.

-Answering clients questions in regards to their policies.

-Being able to work and notate within our Agency Management System.

Skills

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Must carry a NJ Property & Casualty insurance producer license

Job Type: Full-time

Pay: Starts at $45,000.00 per year base with commission paid upon accepted timeframe.

Benefits:

  • 401(k) matching
  • Paid time off

Shift:

  • Day shift
  • Morning shift

Experience:

  • Insurance: 1 year (Preferred)

License/Certification:

  • Property & Casualty License (Required)

Work Location: In person



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